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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was fast and easy. Got everything taken care of in just a few steps and it was fun also.
This stupid service requires me to take a selfie or a video to access my accounts. Since I have a PC and don't have a camera, I'm now locked out of my accounts. How stupid are these people? Avoid this service.
Fue una muy buena atenciĆ³n con los personajes q me atendieron se los recomiendo muy satisfecho
The process is fairly easy. It's a bit time consuming. It would be helpful to have a list of all the information one might need. The instructions were easy to follow.
I am unable to remember all my passwords and logins so this service has allowed me to access everything I need
It worked. As it should. As expected. Why would anyone rate something like this 5 star?
My experience was awesome. And I would use ID.me again.
It felt like its adding insult to injury dealing with ID.ME.com
Here I am dealing with ID fraud and I am trying to protect myself and ID.ME is making it worse,
Talk about kicking you when you're down. Why could the IRS not give me an IP-PIN? After all this account work with ID.ME?
PLEASE HELP ME!
Great experience. Very good instructions and easy to follow commands.
Just a little longer than would liked but excellent service and great customer service with everything
Not sure U even am in the system. The sign in process was complicated and I feel extremely uneasy that I had to provide my social security number on line. I don't believe I have ever done that before and in retrospect truly wish I had not done that.
From first contact ( extremely cold weather) my sales rep was knowledgeable, polite, not pushy, and respectful of my wants and needs. (Mike Hopkins) Did NOT ask where my husband was to negotiate the deal! So nice! I'll trade with him anytime!
It was a very trying experience and it was a long process. As a 80 year young person it was somewhat difficult
Didn't expect this to be so extensive setup, with drivers license # and photo id, with other information, but I do feel safer that it won't be hacked. Thanks ID.me
I always have to wait at least five to ten minutes to connect with IDme from the social security website
Made verification of my military experience easy on multiple websites like Duluth trading and Verizon wireless.
The ease with which ID.me makes you feel secure about the quantity of sensitive data I have out here as a veteran, if it was more prevalent a standard, would put LifeLock-like handlers out of work.
It was very easy and agents are very nice. They tell you what to do step by step
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members