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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
It said my email was already in use and locked me out when I tried to re-enter it.
Log in request use ID Me. Have had issues with pass words user id.
Great way to streamline the process of accessing social security site
I'd.me is super easy to sign up for and takes only minutes to get you verified. Once verified there are tons of retailers and others who offer deep discounts for their products. You owe it to yourself to get verified today
Photo-taking was a bit awkward (with facial video) but otherwise easily accomplished on cell-phone (iPhone) with guiding process instructions throughout.
When trying to enter the Social Security website I encountered the need to prove my identity. At first I was intimidated but followed instructions given by ID.me. The instructions were very clear & not difficult to follow. I had to take photos of my drivers license then upload, then take a video selfie to upload. Neither difficult because of concise instructions. The process took me about 5 minutes & all my computer skills are basic & self taught. Once complete I felt safe including the necessary information & I was able to access my Social Security information. In today's world cyber criminals are nothing more than cowardly criminals hiding behind a computer screen, don't let them intimidate you, use ID.me with complete confidence in your own security.
First time using the info upload feature to sign in.
I feel like using a gov't issued id and selfie led to a more secure process. Already use ID.me to sign in to VA, so signing in to SSA was 1st time w/selfie upload. Tho a little more time consuming, I felt it is a more secure process.
I don't know if this was what I need for my VHIC card renewal. The person I talked with was unsure if this was what was needed to renew my card.
Process from start to finish was about 30 minutes. Setup an account, verify identity and explore other agency links. Need to read the instructions that are very detailed and specific. The technology is cutting edge and easy to use.
Still trying to sign in to ID me to file my claims.
Terrible I'm not computer savvy and I do not know how to put my words on paper as I have a a mild case of dyslexia and ADD it's hard to type my words and make them make sense
Avoid using ID.me if you can. They want too much info on you that they really dont need to know. Sharing your personal info in my opinion is like posting all of your personal info on something like Face Book...and if for any reason ID.me gets hacked into, all your info belongs to the hackers.
Very hard to navigate and understand. It locks you out quickly and to long a time before you can uaebit again.
Don't waste your time. You won't gain access to account after following through all required steps.
I thought it was well put together. The questions were relevant. They didn't seem to direct you into a limited set of options. The only thing I noted was at the very end when it asked would it be OK to call or email and my preference. As soon as I Picked email I couldn't switch back to just call me. So I don't know if it had the option of like weekdays and an hourly suggestion. And then I got this survey. Which is interesting because you're asking my opinion on your survey fantastic. I wonder if this is AI? Ha ha.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members