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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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New York
1 review
0 helpful votes
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Difficulties
December 19, 2025

Uploading my information made it through the steps only to be told something went wrong try back later that wasn't what I wanted to hear

Date of experience: December 8, 2025
Virginia
2 reviews
0 helpful votes
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Es lo máximo de eficiência.
December 19, 2025

Mi primera experiencia fue maravillosa. Gracias por existir.

Date of experience: December 8, 2025
New Jersey
1 review
0 helpful votes
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Excellente
December 19, 2025

Todo muy rapido muy eficiente y profecional

Date of experience: December 8, 2025
Missouri
1 review
0 helpful votes
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Biggest SCAM
December 19, 2025

There a scam they don't verify anything regardless of how many documents you upload there support is useless and don't do anything besides blame the issue on you saying you did something wrong even though its a clear system issue

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Feliz navidad
December 18, 2025

Fue bien mi experiencia y me trataron bien y me atendieron como era debido

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Can't use it to log in to the IRS website as a business, because it is used for my personal. Can't start a business account with the same email. I use my email for both. Now I can't log in to the IRS site as a business.

Thanks for taking my tax dollars to involve a third party in the login process. I'm glad we are paying for a service that is less useful than a proprietary login.

Date of experience: December 8, 2025
South Carolina
1 review
0 helpful votes
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Wanted to give ZERO stars
December 18, 2025

I first used ID.me when a website required me to use it to verify my military service. I was able to create a account and had no problems. Recently one of the websites that I had used ID.me to verify will be requiring me to reverify with ID.me. It has been nothing but problems with ID.me since then. You cannot talk to a person only "chat" with an AI robot that doesn't understand an answer to the question it asked, if it wasn't programed for that answer.

Date of experience: December 8, 2025
Hawaii
1 review
0 helpful votes
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I clicked on Contact me and then added a phone number. When I tried to proceed, I was given an error message. The Survey would not allow me to add a phone number and ask for a call. I had to proceed without being able to answer the question correctly.

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
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Good to have
December 18, 2025

Having this has made my web experiences with government sites so much easier and I feel safer signing in to use the sites recommended

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
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GOVERNMENT MANDATORY USE OF IDME
December 18, 2025

I had to access government services so it's mandatory to use this system or whatever y'all call it? There's no alternative do you know this? If yes then you should not be asking. Thank you 😊

Date of experience: December 8, 2025
New York
1 review
0 helpful votes
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Rantanruso
December 18, 2025

Muy buena en especial su atención especial muchas gracias

Date of experience: December 8, 2025
Oklahoma
1 review
0 helpful votes
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Major headache
December 18, 2025

Took forever to get this done. Long process and had to wait almost two hours for upload of info and then since did not have camera on computer had to stop and load app on my phone to finish the process

Date of experience: December 8, 2025
Tennessee
1 review
0 helpful votes
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"Informative Delivery!
December 18, 2025

This experience was so easy. Being an elderly person, people don't usually have patience with us, but the young lady who assisted me was very calm, patient and professional which made the entire experience so much easier.

Date of experience: December 8, 2025
California
1 review
0 helpful votes
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Anytime I want to login social security or other governmental services I have the option to use id.me or my own username and password. I found using id.me is much faster and hassle free after the first time that I created an account. If I have the option using id.me, I will definitely choose that option

Date of experience: December 8, 2025
Pennsylvania
1 review
0 helpful votes
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Login/ id set up was the pits
December 18, 2025

Even though i had online access since late 2000; treated me like a newbie. My profile had the information they stated they could not find.

Date of experience: December 8, 2025
Missouri
1 review
0 helpful votes
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My SS identity page
December 18, 2025

This us a no hassle experience. Once your account is set up your good to go. You can find anything your looking for without confusion.

Date of experience: December 8, 2025
Washington
1 review
0 helpful votes
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WASN'T EXPECTING THIS
December 18, 2025

I was totally discouraged to see that as soon as I enrolled, that I received an unsolicited ad. This is definitely a conflict for a private citizen to experienceconducting private business with a government agency. The enrollment process was successful but am turned off about what happened here. You will immediately stop selling citizen private information.

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
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Like ID.me
December 18, 2025

A very easy way to access certain accounts. ID.me allow you to access your account without having to worry about passwords or security. Very satisfied with using it.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Locked out of IDme
December 18, 2025

While attempting to log in to a. Gov site, it was required to send a passcode to my phone; however, my Pbone was damaged and unusable. There is no other option available to update your phone number or use a temporary number on another phone to receive a temporary code to log in and update your phone number.

Date of experience: December 8, 2025
Pennsylvania
1 review
0 helpful votes
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Meh not user friendly
December 18, 2025

Had a heck of a time getting photos of documents to upload. Got no notice that photos were rejected or why, just kept winding up back at the photo screen. At one point had entered two front of license pictures, because there's no notice on the camera screen which photo is being uploaded.

A bit like this review page, which says self-identification is optional, when in fact submittal isn't allowed without it.

Date of experience: December 7, 2025