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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The call was short a sweet but I waited for a couple hours for the call even though it said the call would be in about 7 minutes
Reliably secure way to access detailed & confidential personal information on government websites like IRS and SS.
Their multiple ways to verify identity are helpful in case a secondary verification method is needed
As with anything new to you, you can have feelings of anxiousness.
This place will be easier for you and your anxiousness will be put on hold.
Older people might want to have some help, but it is not that difficult.
Just started with id me want to know more about discounts and Benefits for retired veteran
I have used Id.me with no problems. Once you're verified, your information is secured and the process will be much easier after obtaining your account.
I find this website is a lot easier to use compared to going to or calling the local and fedral offices. There is room for improvemnt, though. Wait time for speaking with a representative can be time consumin. Wait time can definitly increases/decreases dependong on day & time that you call, as well as the purpose of your call.
For the actual website, I'd like to see more documents available to review. For example, if something is sent to me in the mail, I'd like to see that document on the website made available for viewing. If that is already done/available, I did not see or find that feature. Overall, a really good website.
Great jobs for my needs any time like this situation were I need this document is my pleasure
I expected to stop in frustration. But I needed a simple record from the IRS and wondered if I could get an account. It was not only paced and clear, it is easier than my insurance company or bank or health website.
Selfie didn't work and couldn't apply for unemployment benefits online, now I'm told I have to go to the unemployment department and I don't have time for that long wait to be seen
I had no problem setting up id me. Glad I did. Instead of of trying to contact the VA on the phone I can just send a message and state my problem and receive an answer
I use ID.me to access my VA Account, with verification via texted code. It works well. And, in fact I used it jut minutes prior to accessing my SS account without an issue.
I then attempted to access my SS account using ID.me and it forced me to submit a passport photo, and take a selfie just to get ID.me approval to access my SS account.
A ridiculous waste of time when I had just verified my identity through ID.me minutes before that with minimal effort.
I don't know. I think that it's a budget waste. I would have invested in something that can streamline this like face recognition, Clear, pre check.
Using ID.Me i feel safe knowing any information that I share is secured.
It was very easy to use, not complicated at all. I've used it multiple times to verify information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members