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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If you are photo sensitive you may want to find an alternative way to sign up. I didn't see any warnings about being photos sensitive so either there were none or they were not obviously visible. I had seizure like symptoms and a migraine followed after ID me scanned my face.
There were flashing lights, and because it did not recognize all of my features, I had to keep change, lighting and trying again. After a total of three attempts, it finally went in, but all of the light flashing caused me to have medical issues.
Perfect. Was easy to login and made payments towards the tax I owed
This was a fun and interesting experience. From the upload to the scanning of your face was fairly easy. Long ways from playing snake game in a 1999 mobile phone
Great the guy was cool and walked me through it very well
This is something I had to do, there wasn't any choice. Due to all the data breaches I had in 2024, I have no confidence I.D. Me will be any safer to use and/or my data will be breached again.
Page I use to get when I did a normal signing did not come up I had to search for it and then it was a problem finding it
I live in France and have entered the information as requested in ID.me for Social Security Website and still do not have acces to Social Security Online Services.
I get the following error when trying to enter into Social Security Online Services.
There has been an unexpected system error.
We cannot process your request at this time. Please try again later.
If you need immediate assistance please contact us
There some challenges with the video verification with drivers license because it took a few tries. But in the end I thought the checking process was robust.
It was so simple. I will definitely be using it again.
I have been using ID.ME for a few years now and found it helps me access my VA account safe and secure. I have double authorization which makes it more secure. I want that.
It took 3 or 4 months to complete the verification process. It is not the website's fault, but I did have to set aside the time and resources. ID.me assumes you have a smartphone. I do not. That throws a big wrench into the whole thing. You will need a computer with internet access, a web camera, and all of your documents saved on the computer for upload. The agents are super awesome and will help you in anyway they can.
Uplifting and hopeful that when I go online, I want to be targeted by hackers trying to steel my money or my information to be used by them.
It was a pretty good experience. Just need to be more independent from lender and hope for 700+ credit score.
My experience was not bad it was actually a good experience with the customer service and I understand everything the guy had said to me
Set a lot of time aside for the process is time consuming, but that is to be expected to provide identity verification. Make sure you have all document and information to include login information for the various agencies. Be patient with the links and OTPs sent, don't be surprised if they do not work the first time you try them. Just hit resend and eventually they will work.
The website is very easy to navigate. Each step of the process is very easy
Take your ID photo and then insert it into the boxes supplied for the front and back of it. This can be very confusion Ing
The instructions were simplified because the iphone was the go to to accomplish each step.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members