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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It is so easy to use and get your work done. It is the only way to get to my VA account
Needed to sign in on EDD to get records of Disability insurance payments and my old password so my ID me account make everything a lot easier cause they already have all my information including facial recognition methods so did not have to go to a long process of identifying myself again.
It just works like you would expect it to. And that is all I have to say.
Help against identity theft and fraud very easy to set up if anyone wants to.know infact extremely easy to set up and account takes several mins and is good for keeping you safe from fraudsters
Very difficult you use and navigate. Don't even try it get a Social Security account and use that
Didn't have experience with a smartphone. Borrowed perseverance was necessary to follow the instructions.
Very polite and very helpful. Didn't mess around. Got straight to the point.
Good service quick and easy to use
Would be able to use again Would tell a friend about the experience to use it
Never did ID Me before I thought it was going to be rough. But instead it turns out very easy
Very sensitive information and documents were requested.
Sensitive documents were photographed front and back and uploaded.
A live scan of my face was taken.
This information was rejected for some unknown reason associated with my cell phone number.
At this point a live process with an agent was required.
This live process was a terrible experience due to technical issues with my desktop computer and security measured in my cell phone.
Okay with the services that was provided by the receptionist
The website really does give you easy access to the benefits, discounts and services of veterans. I wish they would give us a bit more though like maybe an extra percent on cash back or maybe a slightly higher discount because all the current cash back and discount currently reduces is the tax for the purchase. I don't feel like there was a reduction in price in the first place.
The site is very time consuming, NOT user frindly and not unless you have extensive technology experience will be very hard to navigate it. No one sick should have this torture of dealing with this site.
It was very helpful and I enjoyed it I would recommend this for anyone
The process, for me, was not difficult to understand and easy to complete. I was ordering a new laptop while I was filling out the Id application so I will see how it works out. That would be my mistake, not Apple's, but I know that I will continue to buy Apple products so I will see sooner or later.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members