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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was easy it was fast and it was more than safe to me
I am very satisfied with my first experience with ID.me.
Had to keep switching between phone and computer. Had to use phone to upload pictures even though I had the info on the computer.
The App I was purchasing from offered a discount once my credentials were verified, so I began to click through ID.me.
Once I got to where my SS# was needed, I began to research the legitimateness of the business. Once I saw their review rating & in good standing with the BBB, then I continued with the process.
After all was said & done, my credentials gave me continuous discount fit every purchase!
Super annoying service. Despite being given literally everything it asked for, it gave an error of not being able to find me and had to speak to a live agent. What's the point of having a "smart online IDing service" if you just have to speak to a person anyways? Also the TaC state your VERY sensitive info is kept on the server, after verifying which seems dangerous at best.
Done this once before and now have to do it all over again for no reason
If you have a good computer nerd to help. Otherwise don't bother.
Had this system in place for a few years now. How ever today when I really needed it for my edd benefits I could not get verified. After about 2 hrs of trying I gave up. Now I don't know what I can do since I'm not home and won't be for another month.
For future use helping my family save on future events is very beneficial ID me help me with this
Smooth compared to years ago.also years ago it would be a while to have a virtual person and wait time was very long. The virtual video took less than 5 minutes.
I was locked out possibly due to address discrepancy from DMV that I changed via postal mail, but maybe it was still on record. Or, through accessing social security for my mother for several years until her death. Then, when I tried to establish my own social security account, the.gov website might have confused my email as being hers, as she never had one and I used mine to communicate her address changes/etc. The last two years of her life.
Excellent way of accessing accounts instead of passwords that tend to be frustrating at times.
The technician that helped me was very professional and helped me get my problem solved. Now I can change my future and go to college!
I'm a 64 year old man, who knew nothing about using my smart phone online, but ID.me was patient enough to walk me through the entire process, goggle doesn't even do that, lol, I'm talking over 2 and a half hours of phone time, and never treated me with anger or disrespect, like my kids would have, lol, i'd rate them a 20 out of 10, thanks again 👍
It was a great help to me that she got me a translator since I didn't understand some things, the process was simple and pleasant👌🏻
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members