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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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Pennsylvania
1 review
0 helpful votes
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Login/ id set up was the pits
December 18, 2025

Even though i had online access since late 2000; treated me like a newbie. My profile had the information they stated they could not find.

Date of experience: December 8, 2025
Missouri
1 review
0 helpful votes
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My SS identity page
December 18, 2025

This us a no hassle experience. Once your account is set up your good to go. You can find anything your looking for without confusion.

Date of experience: December 8, 2025
Washington
1 review
0 helpful votes
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WASN'T EXPECTING THIS
December 18, 2025

I was totally discouraged to see that as soon as I enrolled, that I received an unsolicited ad. This is definitely a conflict for a private citizen to experienceconducting private business with a government agency. The enrollment process was successful but am turned off about what happened here. You will immediately stop selling citizen private information.

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
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Like ID.me
December 18, 2025

A very easy way to access certain accounts. ID.me allow you to access your account without having to worry about passwords or security. Very satisfied with using it.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Locked out of IDme
December 18, 2025

While attempting to log in to a. Gov site, it was required to send a passcode to my phone; however, my Pbone was damaged and unusable. There is no other option available to update your phone number or use a temporary number on another phone to receive a temporary code to log in and update your phone number.

Date of experience: December 8, 2025
Pennsylvania
1 review
0 helpful votes
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Meh not user friendly
December 18, 2025

Had a heck of a time getting photos of documents to upload. Got no notice that photos were rejected or why, just kept winding up back at the photo screen. At one point had entered two front of license pictures, because there's no notice on the camera screen which photo is being uploaded.

A bit like this review page, which says self-identification is optional, when in fact submittal isn't allowed without it.

Date of experience: December 7, 2025
Colorado
1 review
0 helpful votes
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Shut out, no way back in
December 18, 2025

After using the "service" for about a year I was unexpectedly denied access. No specific reasons given and no remedies offered.

Date of experience: December 8, 2025
Indiana
1 review
0 helpful votes
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It was a frustrating experience that takes a lot of time and gives you a false sense of security that our data is safe. Thanks to Donald Trump Elon Musk and DODGE your information is out there forever!

Date of experience: December 8, 2025
New Jersey
1 review
0 helpful votes
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Easy to use ID.me
December 18, 2025

In the chaos of today's technology and ensuing glitches, ID.me is a safe, easy-to-use, effective and straightforward exception. I'm most pleased with using it.

Date of experience: December 8, 2025
North Carolina
1 review
0 helpful votes
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SSA sign-in
December 18, 2025

Safe and fast to get access to account. Worth all the preliminary stuff to get permission for ID.me sign-in.

Date of experience: December 8, 2025
Nebraska
1 review
0 helpful votes
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Finally a Dependable Safe ID method
December 18, 2025

Easy to use. Safe and effective for many sites. Try it and you will use it as often as you for all your ID needs. I highly recommend.

Date of experience: December 8, 2025
Maryland
1 review
0 helpful votes
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Cup half full.
December 18, 2025

Could be a little less frustrating. Not your fault entirely. I cannot be agile and computer savvy enough to help myself at this stage in my life.

Date of experience: December 8, 2025
Virginia
1 review
0 helpful votes
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Better to use an alternative service
December 18, 2025

For several weeks the system kept responding with page not found error messages and it was never clear that the process had actually worked or completed. It finally worked after several weeks as I was getting ready to try to make an in-person appointment with the agency for which the identification process was required.

Date of experience: December 4, 2025
Nevada
1 review
0 helpful votes
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What a pain!
December 18, 2025

Even though I've used it before you would think that I have never used it at all because it took so long and it was so complicated it took way longer to do this and I did complete my actual task once I got it started so this is a ridiculous process And very time-consuming

Date of experience: December 7, 2025
Florida
1 review
0 helpful votes
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ID ME is the best!
December 15, 2025

I tried first the other system listed first and it was terrible. Decided to try the second listed I'd me and everything was very easy to do!

Date of experience: December 1, 2025
Arizona
1 review
0 helpful votes
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Doesn't work for old people
December 15, 2025

85 and not a computer expert
Took me several attempts to finally get all the data needed. I think the process could be made simpler.

Date of experience: December 4, 2025
Colorado
1 review
0 helpful votes
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Long wait time to get verified.
December 15, 2025

Long wait time to get verified. Clunky operation at times. Got an error message after it said that I was verified. Had to relog in to get the site I wanted.

Date of experience: December 4, 2025
Texas
1 review
0 helpful votes
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ID.me helped me
December 15, 2025

The process was rather quick. I took pictures of the front & back of government issued Driver's license then it took a video selfie to verify that the person uploading the documents was the person whom they belonged.

Date of experience: December 4, 2025
Arizona
1 review
0 helpful votes
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Unfriendly
December 15, 2025

Tried numberous time to create an account. Had to go to a hospital employee for help. They in turn had to call for help. Message kept reading error. Way too many verification codes. Not user friendly.

Date of experience: December 4, 2025
Texas
1 review
0 helpful votes
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Must be an expert computer head
December 15, 2025

They now make you upload your id and selfie plus a bunch more steps to sign in. If you work on a computer for a living it will still take about 10 minutes. And the instructions suck. I can understand with all the internet crime so why not use mail or phone again or figure something else out!

Date of experience: December 4, 2025