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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Even though i had online access since late 2000; treated me like a newbie. My profile had the information they stated they could not find.
This us a no hassle experience. Once your account is set up your good to go. You can find anything your looking for without confusion.
I was totally discouraged to see that as soon as I enrolled, that I received an unsolicited ad. This is definitely a conflict for a private citizen to experienceconducting private business with a government agency. The enrollment process was successful but am turned off about what happened here. You will immediately stop selling citizen private information.
A very easy way to access certain accounts. ID.me allow you to access your account without having to worry about passwords or security. Very satisfied with using it.
While attempting to log in to a. Gov site, it was required to send a passcode to my phone; however, my Pbone was damaged and unusable. There is no other option available to update your phone number or use a temporary number on another phone to receive a temporary code to log in and update your phone number.
Had a heck of a time getting photos of documents to upload. Got no notice that photos were rejected or why, just kept winding up back at the photo screen. At one point had entered two front of license pictures, because there's no notice on the camera screen which photo is being uploaded.
A bit like this review page, which says self-identification is optional, when in fact submittal isn't allowed without it.
After using the "service" for about a year I was unexpectedly denied access. No specific reasons given and no remedies offered.
It was a frustrating experience that takes a lot of time and gives you a false sense of security that our data is safe. Thanks to Donald Trump Elon Musk and DODGE your information is out there forever!
In the chaos of today's technology and ensuing glitches, ID.me is a safe, easy-to-use, effective and straightforward exception. I'm most pleased with using it.
Safe and fast to get access to account. Worth all the preliminary stuff to get permission for ID.me sign-in.
Easy to use. Safe and effective for many sites. Try it and you will use it as often as you for all your ID needs. I highly recommend.
Could be a little less frustrating. Not your fault entirely. I cannot be agile and computer savvy enough to help myself at this stage in my life.
For several weeks the system kept responding with page not found error messages and it was never clear that the process had actually worked or completed. It finally worked after several weeks as I was getting ready to try to make an in-person appointment with the agency for which the identification process was required.
Even though I've used it before you would think that I have never used it at all because it took so long and it was so complicated it took way longer to do this and I did complete my actual task once I got it started so this is a ridiculous process And very time-consuming
I tried first the other system listed first and it was terrible. Decided to try the second listed I'd me and everything was very easy to do!
85 and not a computer expert
Took me several attempts to finally get all the data needed. I think the process could be made simpler.
Long wait time to get verified. Clunky operation at times. Got an error message after it said that I was verified. Had to relog in to get the site I wanted.
The process was rather quick. I took pictures of the front & back of government issued Driver's license then it took a video selfie to verify that the person uploading the documents was the person whom they belonged.
Tried numberous time to create an account. Had to go to a hospital employee for help. They in turn had to call for help. Message kept reading error. Way too many verification codes. Not user friendly.
They now make you upload your id and selfie plus a bunch more steps to sign in. If you work on a computer for a living it will still take about 10 minutes. And the instructions suck. I can understand with all the internet crime so why not use mail or phone again or figure something else out!
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

