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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was stressed out because I couldn't verify my identity and ID.Me help me out extremely I am thankful
I needed to Verify my estimated tax quarterly payments for 2024 had been received by the IRS. I already had a ID.me account but in order to access the IRS files they required additional information to make sure it was me. I had to upload the front and rear pictures of my California Drivers license. In addition I had to allow the irs to use my Cell Phone to take a virtual picture of my face for additional verification that it was me they were communicating with. This whole process took less than 10 minutes. With the crazy world we live these days, hackers, I was happy to provide all the info the IRS needed in order to access my account.
Started using ID.ME back in October, 2020. I think it was still new or in it's initial stages, back then. While the process works OK, changing from one process for log-in in to a different process is always tedious and time consuming. I think my first experience was with Dept of Veteran's Affairs, for example. Having ONE verification system ( like ID.ME) ensures consistent security and continuity between Federal Systems. It is the transition from an older system to a "NEW" one that may be challenging. I also had the issue of having to change emails! My first email went away! So I was forced to change emails ( in lots of different places!). This included ID.ME... Just things to consider. Thank You
Everyone is good to work with, I've never had any bad experiences with any of my workers, we all work really hard to get all of our jobs done I never fail to show up I am always there even when I am sick to do my job and get it done.
When I try to log in to Veterans Affairs, the XMS dashboard comes up. I am not able to log in, although ID.me says I am verified.
Frustrated with the process of getting a perfectly acceptable document accepted. The addresses in Europe are laid out differently than in the use. As an example, the postal code precedes the city name in the country I now live in. But the address is compared to the format in the USA where the postal code comes after the city name. I believe this is why my document was refused, over and over. But I persisted and finally, someone accepted my document and I was finally confirmed.
Fue buena la experiencia y me ayudaron a verificar mi identidad
Easy to use and to set up you account. Very help at getting you to the information that you need.
The ID.me set up was relatively easy, but the link back to the IRS is broken and I keep getting error message 9998..." Something went wrong. Please try again later" very frustrating and no way to call. I filed a complaint, but haven't heard back. IRS transcript hotline also not working. Guess I will have to go in in person to get a transcript.
Step by step until you got it all right. Worked with you. Great instruction
The employee that I was communicating with was extremely helpful and had an amazing attitude due to my phone flaws we worked around it and at the end of the day I love how she was so positive and so helpful
Process is made easier and saves time. Once you have completed initial process it moves quickly.
Signup and signing process for capturing DL or passport photo very poor. Rejected photos but could still verify and capture data. It took me two hours to complete the process.
The ID.me agent knowledgeably and capably assisted me with my identity verification as an American citizen residing overseas. My WebCam settings didn't allow for voice communication (my errors!), but he flexibly assisted me with an alternative method of voice communication.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members