On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I needed to upload was very easy. My health care,my app., my health records. My pay rate.
It was a pain to upload pics took like 20x and it did not work at all
Difficult because it was long and drawn out. I had a hard time because the site kept saying I had
User friendly very efficient very easy very convenient since we all have busy lives this service really enhances our lives
Me siento muy atisfecho por aver tenido mi ID y es muy útil para
Treacherous and pointless because they never let irs or anything happen
Easy to get verified and setup for discounts on various sites
Great experience. The VA Tech who helped me from the My Healthy Vet office squared me away quickly and efficiently.
Excellent it was confidential I respect a quiet place to do me. It real easy for how ever to steal your identity. And that's why I trust biometrics. It's a thing about in town people are up to any thing for your life, finances.
I was intimated by the process initially. However, the site went step by step through every question. Uploading documents and taking photos was fast and simple.
Very easy to verify my identity with the Social Security office. The service and app provided an easy to use method. I've also used it with the IRS before. Give it a try!
My agency does good job with helping me and prove it was me.
The entire process sucks and does not work because it is too difficult to use with too many steps!
My experience with IDV has been substantial. I will definitely invite and refer this website to friends and family
Previously I had to keep track of and do periodic upkeep on multiple sign in systems for government agencies involving my social security, veteran administration accounts, Army retirement and disability accounts and other state government agencies. Through ID.ME I can safely consolidate these into one system yet have apex security.
My Ca drivers license was assigned to another accounT, I CANNOT LOGIN
PLS CALL MR AT *******603 MY CALLS ARE NOT GETTING THROUGH
THANK YOU VERY MUCH
ARLENE
This a great way to secure your information and safe
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members