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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It's extremely hard for me to obtain my stimulus payments...
Still searching for assistance for obtaining my stimulus payments...
Great and amazing it was easy and it was fast and easy to understand
Facial recognition and AI is the way to go. We know cameras don't lie but can be augmented or edited. Basic systems are real most people are too simple minded to realize...Real recognize real...and real also recognizes fake as well. Live your life correctly trust only those who respect you as much as you can give it in return.
I'm a veteran and there was not an explanation of how to do this and taking a selfie is hard
And my heath vet went to this why
My neighbor doesn't have Internet
And today I finally got it on phone
ID.me has allowed me easy and quick access to my.gov accounts, which makes my life much easier.
My experience was very satisfying and no stress. Awesome agent Ms. Breanna is. Very professional!
You're forced to use their service whether you like it or not. If you can avoid them, do so at all costs
The experience of establishing an ID.me was easy and it provides a ton of security.
The experience was good. The question where easy. I don't like the video pictures thing but it was not to bad I thought that wood hard to do but it was easy to do.
Very difficult to maneuver through the process. Had to starter several times because my password or ID wasn't accepted. Not easy. Not a fun experience
I needed to verify my veterans status with a merchant. They use id.me for this. All went smoothly.
It was really easy to do and exciting doing what the video chat wanted you to do and to show your IDs front and back make sure they were clear and acceptable and they approved everything just like they said
It the same as in the as I put in the review to help u out
Me gustó lo eficiente que fué la agente de la videollamada, me hizo sentir confianza de que es un proceso seguro.
Very easy and understanding why the information was needed to complete my enrollment
My experience with ID Me was extremely good. I was able to follow the prompts to scan my documents through the camera from a mobile device. My phone number was utilized to verify I was the owner of the phone number and email by providing security codes for the next level of security. Once all my documents were uploaded it took less than an hour to successfully link my benefit site to my data.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members