On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was able to get the details i needed so that i was able to file in time
Las personas que me atendieron por video llamada fueron muy amables y me pudieron atender en mi idioma ya que no domino muy bien el Ingles
Excellent in service any time any day. Very easy to access.
Site not user friendly Very hard to us & hard to under stand - US Post OFF. In MICH. Do bot know what Vets are trying to say for help on the system
I successfully updated my old phone number to an existing one. My previous account had my outdated number, which prevented me from receiving the authentication code to access ID.me. Fortunately, the registration office provided me with a computer to follow the prompts and helped me change my username and password without any hassle. I was impressed by the on-site phone system, which allowed me to connect directly with the technology department in Tampa, Florida. The technician guided me through each step, ensuring I understood the process, including how to upload my driver's license. By the end of the session, I felt fully confident in opening my new ID.me account and navigating the website with ease. I want to extend my gratitude to both the Registration Office in Richmond, VA, and the technology assistant in Tampa, FL, for their exceptional support. As a fellow veteran, I truly appreciate the outstanding service I received.
Honestly, l can say,GOD BLESS THE STAFF OF IDME,SO SELF EXPLANATORY.NO LONG WAITS,WILLING AND READY TOO HELP YOU WITH ANY QUESTIONS YOU MAY HAVE,WHAT A BLESSING,ID ME
Great experience. The process with the representative was professional, short and to the point.
First setup your idme if you have not done so (user name will be your email address). Next your secure password (letters, capital & non capital, numbers, and special figures-see recommended characters and etc).
Then a second security coding by receiving a text message, or email (I suggest using the text message- it's faster and easier)…. You then enter the code numbers received in the box and push continue.
You will be directed to your site or menu of sites (Dashboard). Need help, just ASK!
Tiene varios pasos pero muy claro de entender, muchos documentos necesarios ye incuso fotos de verificación
Email and password and the whole process is easy and quick
I've been involved in cybersecurity for 25 years and there's no easier faster better way I know to verify who you are.
Log in to mhvet and then login again to chose which one you want to use. Then login again and verify with a number they don't knew where to find and then again login to a different site.
It was relatively easy for someone who is not really tech savvy. I just don't know if I had to use it or it was an app that captured my information. The information I research said it was used by government agencies. I want security and I hope it was necessary. Otherwise if it gives a level of security then I very pleased. That's my only concern.
If the downloading process of the photo ID's it would be a lot easier.
It seems like the face recognition is too sensitive.
It was very straight forward, and easy. And by submitting the documents required there's no way it can be anything but secure.
They were accommodating and patient while I figured out how use join meeting Apps and such.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members