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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Switching back and forth from one screen to another confused me and I sometimes went to the wrong setting.
I had some difficulty because I'm not tech savvy plus not knowing the action requested by some terminology. I had excellent help finishing my partially completed registration with a very pleasant guide but I failed to get her name
After multiple attempts over several days to verify my ID with the Self Verification choice... I was unsuccessful, even after following the prompts closely.
When I was unable to self verify... there was not a straightforward means to link to the ID.me customer service.
One attempt using the Video Verify... was successful... so go to directly to the video.;-)
Procedure is well documented. My only problem was my inexperience using Zoom.
I neglected checking the box authorizing the use of video.
Quick easy and efficient for identifying naval service
On 1/17/25 I attempted to do my annual W2's and was unable to gain access
Was needing to verify my service and it was an easy process
Thank you ID.me, for making my first step towards applying for City College easy.
I was able to access my Tax papers within minutes the process of signing up was quick and easy, and most importantly I knew my information would be safe afterwards. Thank you!
Good it's easy to check all your status and get more answers that people have whit no answers
I wanted to access the IRS, I decided to register with ID.me and my expectations of going through a painstaking process were quickly turned around to a intuitive and easy enrollment process.
So someone stole my pin from my mail so I was able to verify my identity easy and fast
Over all my experience was easy! The directions made sense and any mistakes I made were easy to fix. The agent I spoke to was kind and very helpful.
I wasted uncountable hours on hold with Login.gov listening to maddening AI generated music and having an AI woman come on every few minutes telling how important your call is and to wait for an assistant.
After several hours I called ID. Me and found resolve.
I wasn't sure if I could follow alone. I'm definitely not a computer person. The directions are easy to follow and self explanation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members