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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The ID. Me was easily accessible and convenient. I would have liked the opportunity to to chat.
I tried three times before it said I was set and when I tried to go to the sight it sent me back to where I started?
Am thrill for ID.me system availability to and for verifying my identity and facial recognition during sensitive access like government and other sites benefits. And the best of all, ID.me charged you nothing, again, Thank you ID.me for your services.
They are really safe with your identity protection
When I was going through the application, the instructions was clear and reasonable. It takes a lot of time to complete so that way can get things right. Yet, it needs patience to read and carefully put the correct information. In the other hand the time I was doing it was late night and when it shown me the next step for a video call, I was surprise but the guy took his time to verify my information and was very helpful. That shown me that ID.com has the commitment to give service at any time. That's all I can said.
I have absolutely nothing negative to say especially to fellow veterans about using ID.me for site verification's in today's world
ID.me help me to sign in and they give you a password that you can keep. It doesn't frustrated you loading your picture are finding documents. And my information is confidential and they don't share with others. Thank you
After the experience i looked them up on the internet and found more information that quelled my fear i had been scammed.
Then i received a email from ID.me and a questionnaire about the process.
Do your upfront homework on the company and than use you PIN
To sign in to IRS.
Very time consuming but worth it taught me a lot of patience
Haven't decided yet still waiting to see if I can use it to access my tax number
I'm just trying to let others know that this application is great for making life better and quicker to become successful in getting issues resolved on time with a new application for speediness.
Very very bad experience try to create a account soo many times it won't let me don't know why
I was assisting a Veteran with the ID verification process and it could not have been easier. The agents we worked with were extremely helpful and very professional. They were patient and explained the process very well. The platform was one of the best I've seen and very user friendly! The entire process took less than 20 and that was only because we had to upload a document again due to expired license. The fact that we did this on a Saturday was fantastic and I was able to help a retired Veteran gain access to VA.gov to review his dashboard. Success!
Underpowered website. Text for code numbers takes far too long. Drop offs dropouts and just plain disappears at times
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members