Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Share Review
Report Review

Uncertainty
January 29, 2025

All was great, the whole process was Great. Until I'm am rejected. I amin

Date of experience: January 19, 2025
Colorado
1 review
0 helpful votes
Follow Sam A.
Unfollow Sam A.
Share Review
Report Review

Quick sign up and a very quick verification approval. Easy site to work with.

Date of experience: January 18, 2025
California
1 review
0 helpful votes
Follow Angelina Z.
Unfollow Angelina Z.
Share Review
Report Review

Using this one-time verification step, was so quick and easy, I blinked and I had access to the site! Highly recommended to anyone!

Date of experience: January 19, 2025
New York
1 review
0 helpful votes
Follow Paul L.
Unfollow Paul L.
Share Review
Report Review

One struggle
January 29, 2025

I had one Struggle Understanding one Question but the rest one the video call was Excellent. I Forgot the the question she asked but when I went to my Email it was made clear that further verifying the process was needed to continue my business with what I'm trying to do.

Date of experience: January 19, 2025
Maryland
1 review
0 helpful votes
Follow Malikah X.
Unfollow Malikah X.
Share Review
Report Review

It's time consuming.
January 29, 2025

I feel like no one can trust me.The video calls is not a good option. We don't carry our passport all the time with us.

Date of experience: January 19, 2025
Ohio
1 review
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review

Very hard for older veterans
January 29, 2025

Not good, paid $150.00 for help. And it's took them over an hour.

Date of experience: January 18, 2025
West Virginia
1 review
0 helpful votes
Follow Peggy G.
Unfollow Peggy G.
Share Review
Report Review

Smooth and easy process
January 29, 2025

I love how easy it was to verify my ID, connect my accounts, and access my information. After struggling to get another service to verify my ID, I tried my ID.me account and it worked great, even with my recent name change.

Date of experience: January 19, 2025
Missouri
1 review
0 helpful votes
Follow Heather A.
Unfollow Heather A.
Share Review
Report Review

YA
January 29, 2025

Yes it was great I hope I will get my money now it's been two years

Date of experience: January 19, 2025
Alabama
1 review
0 helpful votes
Follow Carolyn W.
Unfollow Carolyn W.
Share Review
Report Review

Car
January 29, 2025

Super job. I had no problems with anything. They took care of everything I needed.

Date of experience: January 19, 2025
Arizona
1 review
0 helpful votes
Follow Earl J.
Unfollow Earl J.
Share Review
Report Review

Never able to verify military experience. There is no option to upload supporting documents. You simply fill out some information to verify. Then, you're told it was unable to verify. Since when did ID.me become the determining factor in whether 25 yrs in the military counts as service. It was easier & less frustrating to get my VA disability approved.

Date of experience: January 19, 2025
South Carolina
1 review
0 helpful votes
Follow Pat Y.
Unfollow Pat Y.
Share Review
Report Review

Not helpful for disabled adult
January 29, 2025

The technology requirements and skill level required are not suitable for a disabled adult with outdated technology. There is no work around or live assistance available. I attempted to help my disabled adult brother living in another state but failed. He is attempting to have the dignity of self-reliance by creating access to online accounts, yet the experience with ID.me was discouraging and denigrating.

Date of experience: January 19, 2025
California
1 review
0 helpful votes
Follow Edward K.
Unfollow Edward K.
Share Review
Report Review

It was impossible to go through the self service setup, as they rejected the only phone number I've had for years. Fortunately, when I had to do the video meet with an agent, they were able to get everything set up. Unfortunately, this was after wasting an hour of my time.

Date of experience: January 19, 2025
Georgia
1 review
0 helpful votes
Follow Ma I.
Unfollow Ma I.
Share Review
Report Review

Buena
January 29, 2025

Es una experiencia un poco rara puesto q no se esperaba que tuviera tanta informacion por enviar, pero se obtuvo un aprendizaje con cada paso en el llenado de los formularios.

Date of experience: January 19, 2025
California
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

Ease of sign up
January 29, 2025

Was expecting it be difficult, but somewhat easier than expected. I'm not that tech but prompts made experience simple.

Date of experience: January 18, 2025
District of Columbia
1 review
0 helpful votes
Follow Cashey H.
Unfollow Cashey H.
Share Review
Report Review

The definition of protection
January 29, 2025

Love love love this authenticator! It's hard remembering soo many passwords and in today's world you have to be creative with passwords to prevent malicious people from accessing your account on sites that may hold very sensitive personal information. Id.me is the best way to login to those accounts because only you should know the answers to the questions presented to access your account. I feel safe here!

Date of experience: January 16, 2025
Arkansas
1 review
0 helpful votes
Follow Tykisha L.
Unfollow Tykisha L.
Share Review
Report Review

Good
January 29, 2025

Excellent experience. I will be referring to my family

Date of experience: January 18, 2025
California
1 review
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review

Easy to access
January 29, 2025

It's a great way to access important information and organize your stuff in one place. It's simple and easy to access what you need.

Date of experience: January 18, 2025
California
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Sign UP& In
January 29, 2025

I reside in Mexico. With your system I cannot receive calls only texts. Further, you do not accept a Skype paid for US telephohe number and finaloly I cannot change my current Skype number. The one listed *******282 is invalid and my new one is *******766.
I spent literally days wading through your sign up process unsucessfuly, Not until today with assissistance of your technician we finally were successful.this took over two hours.
Your system is just plain terrible. With the current system that ends the 31st of January 2025 it takes less than a minute to sign in and it is user friendly where yours is definitely not.
Mark D Ford *******

Date of experience: January 18, 2025
New York
1 review
0 helpful votes
Follow Alberto M.
Unfollow Alberto M.
Share Review
Report Review

Gracias
January 29, 2025

Segun mi experiencia vivida con la aplicacion
Fue un trabajo rapido y eficaz

Date of experience: January 18, 2025
Wisconsin
1 review
0 helpful votes
Follow Kyle U.
Unfollow Kyle U.
Share Review
Report Review

I uploaded my driver's license twice, but ID.me continues to report my age incorrectly to Fleet Farm regarding an ammunition purchase, so the purchase fails. The requirement is that I be 21, and I'm actually 60 years old. If the Fleet Farm site did not require ID.me, then I could have purchased the product online, saving a 60 minute round-trip to the store.

Date of experience: January 18, 2025