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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Once I used video chat to verify documents it went smoothly. I do not know the hours that someone is there.
DON'T USE SELF HELP VERIFICATION
It took me two days to complete the interview. Because, when it came to photos of my state ID a social security and facial recognition was kicked out numerous times. I believe it was based on discrimination as name is hispanics.
Easy. Quick. Painless. Easy. Quick. Painless. Easy. Quick. Painless. Easy. Quick. Painless.!
I had a lovely experience with id.me. It was extremely straight forward and satisfying to have someone handle my issue in such a way of profesionalism
Technical, complicated, go to too many different sights
A bit nervous at first but realizing the importance of it made me relaxed after a short while.
This was a thoughtful experience. I could use this website so often. I actually was enthusiastic about it. They made me feel secure. I like this website. I recommend this website to everybody.
Made easy went you follow all instructions. Understood all the steps.
It was easy steps to follow,logic and clear,l will recommend to friends and colleagues
Uploading was relatively easy though I made pictures several times until I felt I made an acceptable photo
Terrible instructions, you need to coordinate your iphone and your laptop and they ignore any previous ID.me account you have set up.
Traumatic, I almost cried. I was very confused and frustrated
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Hard to find correct or true information. To many places have information but when I went for my real.id I had to go back home to get more paperwork to complete the ID.
It's was a great experience and well respected. I would recommend this to anyone that needs it
User friendly and easy instructions to follow to finish the process to the end
At first I was a little worried and irritated that I was having to upload so much documentation and take selfies. It was pretty daunting and took up quite a bit of my time. But once it was done, now I can sign in with ease. Yes, I still have to take a selfie to prove it's me - which I wish that I could just use my face sign-in. But at least they prove it's me and not someone pretending to be me signing into my account.
It was easy setting up my account til I realized my photo ID has a different address than what I put on my account. And I cannot find the account that has my Profile so I can change my address
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members