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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I found the process the process to be very clear. I had an expired drivers license and wasn't sure if I could use it. The support page was very helpful on how an expired license could be used. The instructions on each step was clear. The agent was easy to understand. I liked how you are notified by email when you are ready go progress to the next step.
My experience is the ups and downs of life but my story and my challenges are also help someone else to be able to detour away from the things that causes you to make the wrong decision rather than the right
It was terrible and still has not been solved. Something is wrong with your system and I was not able to get verified by ID.me for Norwegian cruises. It was embarrassing.
Knowledgeable and professional staff! Didn't have to wait to get my information done and they knew what problems would be included!
ID.me never assisted me with my login issue despite submitting multiple support tickets. On two separate days, the AI assistant, Roy, left me "connecting to a live agent"; the first day, I waited over eight hours, and on the second, I logged in at 5 AM PST but remained "connecting to a live agent" the entire time. The system is evidently flawed—no phone number and lack of human interaction simply do not work. I urge ID.me to put the $194M funding from the GSA to better use.
ID me makes it very convenient for me to log into the government sites that I need that have a tendency to be easily manipulated by scammers. With ID me I know that I'm logging into an actual website for an actual government office and that my identity is secure. Thanks ID me you guys rock.
My experience with I'd.me was very smooth it went well as I plan thinks to my headache on my right side
My video and identification was successful and identifying and then here comes the error code 8809
ID.ME facilitated my personal data protection process. I recommend it 100%, excellent customer service, excellent super secure website and recommended one more satisfied customer.
If you live out of the USA, you might not have all the documents required easily accessible to you. Register quickly!
The folks at ID.ME were very helpful and amazingly non-bureaucratic! Thank you.
I need to talk to a live agent because I don't like chatting or texting
Everything is going well and I'm glad. It was helpful and easy. I can just say thanks.
A very difficult process to setup one's ID.me. Too many steps. Needing to upload personal documents and personal details, makes one feel what the HACKERS need to get into your personal account
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members