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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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A very difficult process to setup one's ID.me. Too many steps. Needing to upload personal documents and personal details, makes one feel what the HACKERS need to get into your personal account
ID.ME eliminated option to contact them about problems in cashing out rewards. They no longer offer direct contact opportunity and do not respond to requests for help. This is concerning from a customer service perspective but also from a security one.
I'm of the older generation that really got left in the dust of the rising high tech world and for the first time "really" while filling out a purchase order ID.ME helped out making verifications necessary for discounts a breeze. Easy set-up easy to work with when you need I.D. verification of who you are. Everything thing works without a hitch and I have no problem with giving six stars 🤩... LOVE IT!
Good ………………………………………………….,,,,,,…the experience was easy after I got my ID verified
I went through a long, time-consuming process then it said I couldn't complete the registration.
It was easy didn't take long and very necessary for just about anything you do when seeking services or filing your taxes or needing w2s
Very satisfied and understanding the process of the information that was given
It was just simple to be walked thru the steps. Everything should be this way. Now adays, everything has to be so difficult or back and forth or add this, delete that etc.,etc. It was a simple challenge.
The process creating my ID is simple, quick. Everyone could do it.
Don't let it fool you. Easier to use than it seems. Just a few steps and you're all set up. The facial selfie looks pretty cool!
A lot of jumping through hoops with some unfamiliar terms, double checking points. Once I became familiar with the process, I was able to complete it.
Having difficulty processing and making other steps
It took a little time but never felt rushed. The video verification was amazing. The agent was kind and helpful. I sent the wrong picture for verifying my passport (sent a pic of an expired passport) but was able to work through that with little difficulty. If I can do this anyone can!
Just a lot of issues signing in. Had to create new acct. Didn't even know I had an act. Just lack of understanding t anxiety trying to get it done. Now that it's done I hope the rest of the application and completing t receiving my card goes smoothly... Need card by the 7th takes 14 days hoping to do my taxes for free at work hopefully will still be able to...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members