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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very good customer service and very helpful to get your taxes on time
Reliable, easy to use, and most trusted identity verification. Makes it possible to access my most important benefits without worrying about others having unauthorized access. Thank you!
They suck, didn't help at all! I have used before, for my son who has Down syndrome, no problem then! Can't even get ahold of IRS, no what?
It took 3 hours in the morning to get in; and I still can't log in with my password today
I met with someone who spoke with me by video who showed the interviewer my driver's license and passport. He told me that I satisfactorily completed the session. I was hoping that I would receive an email sent to my email address of *******@qwestoffice.net explaining how to proceed further so that I could file 1099's electronically. Should I be waiting for an email, or a letter in the U.S. mail? Or should I be taking further action now to access my account and finalize something?
It took me more than 30 minutes to get verified so I left and have them to notify me through email
Please make questions readable, don't undestand why text i grey instead of black. I had to struggle.
Had to get help from a VA volunteer, the web site would not accept the photo of my drivers license. The passwords and second ID you have to do is way to much, if some one is going to hack your account they will be able to do it anyway. Most Veterans are to old to be able to get into these websites with out help.
Resonably simple to use IF you are comfortable with computers and able to scan and upload documents!
Great at experience on Jan25,2025 my problem was solved instantly they were very professional and polite that's what I needed
I wanted a taxpayer ID Pin and this was the first step. I was leery about taking pictures of my ID to make it work, but it was pretty easy. They took a selfie (had to take off my glasses) and matched so it was done within five minutes.
I found the process the process to be very clear. I had an expired drivers license and wasn't sure if I could use it. The support page was very helpful on how an expired license could be used. The instructions on each step was clear. The agent was easy to understand. I liked how you are notified by email when you are ready go progress to the next step.
My experience is the ups and downs of life but my story and my challenges are also help someone else to be able to detour away from the things that causes you to make the wrong decision rather than the right
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members