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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The days of live interactive customer support are long gone. While directing access through online portals Live chat bots, and limited online chat support, On a recent government search, was having no success accessing the listed drop down needed. Then, a pop up appeared on screen for IDme, Explaining by creating a IDme account, my access to the government and many additional secured sites would be easy as 1-2-3! Always sceptical, I proceeded to setup an account. Took only a few minutes and once they processed the needed security documents for me. I was reviewing my needed forms and all other needed information. I don't do reviews, I apologize for the lengthy rambling/ My review on IDme. Is finally a User friendly, easy setup and 💯% secured platform to connect me to important and personal needed information/ I would recommend this to everyone. No hesitation. Good luck
Everything was great the customer service was great helped me out a whole lot and I truly appreciate it
The service provided by ID.me is highly useful to US citizens who might live abroad or those who do not have many of the documents other sites use for this authentication requirement. The process was easy to follow and there were options for remote video authentication.
Yeah, help me.What I was looking for it was a great experience
It's very reliable, trustworthy and effective and I would recommend it to anyone.
Long but helps………………………………………………………………………………………………………………………………………………….
Very easy professional and for that I'm grateful thank you
They offer to allow to use passport.
Will decline the passport ID Card, Passport photo card, then ask to upload a driver's license and social security card and will maintain all of this indefinitely unless you formerly request they delete your account. Absolutely unacceptable in this day and age of cyber security threats for any business to maintain an entire buffet of information to be used for identity theft.
Then after scanning all the documents because they decline the dozen photos, they tell you you have to wait 3 days to get the final verification of your identity. Then you have a 40 minute wait to have a video call with an agent who they takes a recording of you holding up all your documents that they once again will store indefinitely until you delete your account or a cyber terrorist swipes it from the service.
0 out of 10 experience I would recommend only to someone who wants their identity stolen
Very easy to navigate and you know your information will be secure and safe while you're on the site!
Very good customer service and very helpful to get your taxes on time
Reliable, easy to use, and most trusted identity verification. Makes it possible to access my most important benefits without worrying about others having unauthorized access. Thank you!
They suck, didn't help at all! I have used before, for my son who has Down syndrome, no problem then! Can't even get ahold of IRS, no what?
It took 3 hours in the morning to get in; and I still can't log in with my password today
I met with someone who spoke with me by video who showed the interviewer my driver's license and passport. He told me that I satisfactorily completed the session. I was hoping that I would receive an email sent to my email address of *******@qwestoffice.net explaining how to proceed further so that I could file 1099's electronically. Should I be waiting for an email, or a letter in the U.S. mail? Or should I be taking further action now to access my account and finalize something?
It took me more than 30 minutes to get verified so I left and have them to notify me through email
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members