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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Using ID.me was clear, concise and easy to use. I recommend ID.me.
When you open a business form and it takes you to your personal Social Security instead... it's confusing. There's 4 places to choose how to enter Federal forms. Better write down, where you can find it, what you signed up with!
Just another Government change, with the added factor that they now demand access to your Credit history.
Difficult to post pictures from my phone, but otherwise fairly straight forward.
The experience was great and very helpful 👍 ID.me will secure all of your personal information
The experience with ID me is very helpful and it will secure all of your personal information
ID.me is a quick, secure and easy tool to use when you need to verify your identity and access your important sites. Thank you for your help.
This site should never have required a picture ID and a video selfie upload. This company has all your information on a server that can be stolen by hackers, now they have a picture ID they have a video selfie of you, it's absolutely ridiculous how the government allows Companies to do this. And if they are hacked and your identity is stolen they will never be held accountable for it.
Based on the method used to confirm identity, ID.me seems to be a very thorough option. It not only uses upload of picture ID but also uses a selfie video. The whole process only took about five minutes.
Mi experiencia con ID ME fue muy satisfactoria.la agente que me atendió es muy profesional
Too much work gave my picture dl and personal information and still couldn't set up a payment plan even with a personalized bar code for my account
We consumers are worn out by the myriad registration and verification tasks we are routinely subjected to whenever online conducting business. In most cases despite cheerful promises to the contrary, these tasks quickly turn in to a painful and protracted process and a source of considerable ire and anger. But nothing could be further from the truth when using ID.me which has extended my convenience and confidence across a whole range of important governmental portals. From DMV (formerly a big pain since inception of REAL ID) to Social Security to IRS and Medicare, I am delighted to see "ID.me" at sign-in and can securely proceed with success.
Confusing and takes a lot of time. Had to make several attempts to get them to finally take my uploads. Also, definitely way more complicated than before!
Good tool to navigate secure sites. I was able to get in to the social security site that I visit infrequently.
Nada todo bien la llamada video fue un éxito no se si nesesitando algo más les dejare saber ok
The days of live interactive customer support are long gone. While directing access through online portals Live chat bots, and limited online chat support, On a recent government search, was having no success accessing the listed drop down needed. Then, a pop up appeared on screen for IDme, Explaining by creating a IDme account, my access to the government and many additional secured sites would be easy as 1-2-3! Always sceptical, I proceeded to setup an account. Took only a few minutes and once they processed the needed security documents for me. I was reviewing my needed forms and all other needed information. I don't do reviews, I apologize for the lengthy rambling/ My review on IDme. Is finally a User friendly, easy setup and 💯% secured platform to connect me to important and personal needed information/ I would recommend this to everyone. No hesitation. Good luck
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members