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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy rápida y eficiente la ayuda brindada...
Atención de calidad y muy amable la agente y el servicio de traducción, muy bueno!
My ID was just verified by your representative.
Then I made an attempt to LOGIN to Social Security services at: https://secure.ssa.gov/
And as soon I PRESS OK I receive the following message:
"We are unable to verify your identity
Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits."
- I have tried CHROME and Microsoft EDGE, and I face the same problem!
Please help me to resolve the issue
Irs payment plan. I also use it for my Social Security and Student identity
Quit good job and people if they forget documents sometimes so it's helpful
It was a great way to make a complex thing easy and efficient. I do recommend adding the option to "switch over" from computer to phone before a call if the website detects there is no webcam available. 100% will use again!
-Edward McBride (Owner of McBride Insurance Co.)
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83 years old and not Iphone qualified. Daughter and grandson did ID verification for me.
I like the fact that I have access to my unemployment
Couldn't sign in and no one can help you the IRS won't help you can't get a hold of them even shin
You go in person they won't help you
Honestly, my partner and I, with 17 years of higher education between the two of us, took an hour just to get one bloody form filled out. It was so frustrating they make you move your head around like you're in a zoo at the monkey ward, you feel like an absolute idiot, and it kept timing out. The whole experience was so frustrating and we were cussing like stevedore's before the time was up. Completely idiotic, I mean, we were just trying to fill out a damn form without any Social Security number on it, so stupid…
Have a lot of patience and time when you start the process. I guess I haven't finish because somehow I didn't ever get to the video selfie. Good luck.
Love this site! Always have your identity at hand and safe
Quick & easy to use and verify identity. Email prompts take you exactly where to to go.good communication!
I needed to access a tax return from 2023 that my tax preparer had not sent to me. I was able to verify who I was and get the info I needed with ID. Me. From IRS. Thank you!Jan
Thanks is is very faster like the other app thank you for everything only a couple things can't understand but is great
My experience all together was great! Very patient and sweet love it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members