ID.meReviews 39,798

When setting up my ID.me account, I tried to use the automated identification verification path. When I entered my phone number, the 9s were replaced by 0s. I initially thought I mis-typed and tried again, same result. On my third try, I took screenshots to prove to myself that I was not mis-typing. Verified.

This is a special level of bad UI design. I can only describe the experience of ID.me not being able to remember the numbers from one screen to the next as Kafkaesque.

Thankfully, the same screen worked when I used the option with a video call.

Well, I needed to schedule an appointment with SSA. None of their other sign in options worked for me, so I tried ID.me. At first it looked easy. Just enter your info, send in your ID, take a video selfie, and boom, you're in. This is NOT what happened. When I first entered my information, it said it would take up to 15 seconds to verify; it took 10 minutes. Then, same thing with my ID. It was supposed to take 10 or 15 seconds to verify; it took 10 minutes. Mind you, I have great internet, around 1GB/S, and a brand new Google Pixel 9, so this is not an internet or device issue. Then I got to the part where I had to do a video selfie. I took one 5 or 6 times while it kept saying "We could not take a video selfie. Try again." Eventually it brought me to a screen that told told me to try a video call. I went to the screen where you wait for a video call. It said the wait time was less than a minute. I was on that screen for an HOUR. Without any video call. Eventually I had some things I had to do at work and could not sit on the screen any longer. Overall horrible experience and now I'm stuck trying to figure out if I can even log in to the SSA website or if I just have to go in person and suffer the hours-long wait times.

This app is so dumb and a waste of time, have to enter information that they already have numerous times for what reason, the selfie thing takes crappy selfies and never works and they are asking for IDs and information that the IRS and other people that use this website already have so why are we doing this it is so dumb a waste of freaking time and effort for no reason. I mean we already have to enter 25 passwords and go through 50 verifications and captchas and we still have to enter all of our ID information our driver's license and social security number and everything else once we finally get through the two-step verification and all that process so what is the point of adding more s*** to do! I would give zero Stars if it was an option this is so dumb I'm so sick of spending half a day verifying who I am!