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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The thing I like the most about ID.me is once you have an account set up it is so quick and easy to be verified through the companies that use ID.me to verify who you are and keep your account safe.
Very bad experience and my issue hasn't been resolved yet.
Id.me allowed me to access necessary tax documents that where imperative.
Worked flawlessly.
Super buena. Pude hablar con mi contador para hacer los trĂ¡mites para llenar las planillas.
Frustrating ********************************************************
Definitely have improved since I used this site the first time a few years ago. I had issues getting my identity verified prior to using ID.me and even the first time I used I'd.me I had issues but by the grace of God I was able to persevere this time around and got verified and am able to now use services or receive benefits that I couldn't before
Very polite,friendly,helped me identify and exceeded all my needs so thank you for the amazing customer service!
Trying to update a phone number is a horrible task. It can be done, but all these ways to log in it kept asking to use old phone number. Was finally accepted but took at least 24 hours
Spent entire day & over 50 miles driving to attempt to start IDme account.
Handler couldnt complete required tasks...
I liked talking to her. She makes everything very to me to understand
Sometimes satisfying and sometimes very stressful. It's very convenient to file online for monthly and year end information to the Federal Gov't. It can be stressful to correct a mistake. Also it would of been nice to know that the 1096 was included in the 1099 transmission. I spent a lot of time trying to find out how to file my 1096 and did not find out until I printed out the page my verification page..
Idme is a win for veterans. You can guarantee that if IDme says they are a verified veteran, that that is exactly what they are! Every company should be using IDme so they know the discount they are giving is truly going to a veteran. Too many scams and scammers out there. You need IDme to protect yourself and to assure those you are helping are exactly what they say they are.
It's worse then not being able to satisfy your wife lol
Forced to use this site for Making a playmate plan with IRS. Putting in what I owe and putting in what I could afford per month. Will not let me go through the next step.
Apparently, when I did not turn off my VPN, I could not pass the final verification - the ten second verification took an indeterminable amount of time; never stopped and gave me a chance to correct the problem; and then locked me out of the otherwise verified account. I was stuck using a secondary, seldom used, seldom checked account. Very frustrating. If there is another option, try to avoid using ID.me (good luck with that, though!)
ID.me instructions were straight-forward, the program accepted my documents on the first try, and there were no "do" loops. I had access to my new account within minutes and all the benefits that come with it. However, initially I tried to set up an account through Login.gov. Very frustrating. My husband and I spent hours over two days and I made the trip to the USPS for assistance. The system would not work properly. It would never accept my documents. And the helpline ended with there is no one at this number... ID.me, thank you for a user-friendly set-up!
Secure in the way that everything is done online and can provide quick verification. If documents does not go through they provide video call with agent which does not take too long of wait but your work will be done peacefully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members