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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Multiple failures with no inline guidance as to what to do to fix the problem(s). Program allowed user to get stuck in repeated loops with passcodes.
It was ok I just don't really know a whole lot about computer and I don't really like putting my ID on the web. I just hope everything was private.
Easy to use
Takes you step by step
You miss something it takes you back to complete it
Overall good I still need help updating my bank info so if someone could help me I'd appreciate it
Needed to to get a pin number from IRS in order to file taxes and ID.me helped me do that quickly and easily
Verifying my verification id over n over again and don't know what the site is gonna do for me in the future
Have been trying to verify status for months but always get a message that verification was done in another account associated with a different email account. No help on searching the account. Website isn't very helpful and email replies are from a robot which provides generic answers.
Dystopian nightmare for me. Needed ID verification to get my unemployment benefits. Forced to use this system. Photographed my ID, scanned my face, and then….nothing. No feedback at all. Logged back in to web account, no status. Tried support - there is no live support by text or phone. Web form only which gives completely irrelevant form reply.
I tried to upload many different official documents to prove that I am a student and none were accepted. After more than 10 failed trials, I gave up and tried again the next day with one of the docs that I had previously uploaded and was rejected and it finally worked. Safe to say their AI for scanning documents is terrible, so brace yourself with a lot of patience if you need that student validation.
The review process was easy. It maybe took me 10 minutes to finish it.
Over all very good. I have a very nice experience with them. I recommend to all use this ID me. Thank you.
Great very help and support team member walk me through step by step
Love it very professional and easy to use will be used again
Excellent experience wasn't hard to put my information in. Takes about 5 mins to finish.
This site helped me very much. I misplaced my copy of my taxes I filed last year. ID was extremely important to my need to file my taxes. Thank goodness everything went well.
Like why is this here? It apparently is an outside company for verification, where if it was in-house to the government it could simply be a few questions that only the government would know.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members