On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Short, sweet & to the point instructions; excellent services!
I believe this will streamline processes that would normally take months to get done
Muy buena y amable en tratarme, 10/10 muy genial.
Excelente experiencia en la video llamada
It was extremely easy and quick to set up the ID.me
Quick and easy process. There was a wait time about 20 min to talk to a agent through video but it went by quick. The person I spoke to made me feel at ease and was clear on what I needed to show him. Habe your documents ready and you should be good to go.
Troublesome. To start. Finished okay. Glad it's over.
The representative made it simple and easy to understand
Very easy to get signed up. Only took a matter of minutes. Helped me just purchase a new truck.
I applied for an account with IRS.gov and they had a unique ID verification process. Especially the selfie part.
Very helpful making sure that you are the one on the verification process. Mr. Beri was very kind to help me through the process. Thank you and Bravo Zulu to everyone.
It was smooth and easy I was very satisfied with the video call experience
Very difficult too much too many steps all your personal information out there everyone's site is protected till one day it's not
New experience for me and I'm hoping this will facilitate my attempt to clear up the issue I have with IRS.
I've used ID.me every time an organization has this option. It works very well. I have a app that owes me money and for 1 year I've been trying to prove who I am. This would be over if they used ID.me!
I needed to be verified via video and the process was smooth and easy. I didn't have many issues and the ones I had were resolved quickly. Everything seemed very trust worthy and professional. I had no issues with them!
I was very unsure what to do and I didn't feel there was enough explanation on the website to make me confident. I found an article elsewhere describing the process and that was most helpful.
I wanted to find a way to safely transfer funds electronically to the IRS because mailed payments postmarked prior to the due date are now either late or not timely opened. This is my first attempt so we will see how it goes.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members