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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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All they collect is your license details and your SSN.
It doesn't log in to any SS accounts.
I suspect that it's 100% a fraud and scam.
With ID.me it was easier than the other logn in. They actually do a video call and examine your documents live. After that it was so easy.
I did not feel uncomfortable, giving out my information and it was one of the clearer government websites I've ever experienced
I tried uploading document images more than ten times and they were rejected, since I was uploading them from my laptop, while the same images were accepted when I uploaded them from my phone. There was no instruction on the website to upload them directly from the phone without going through WhatsApp.
I lived and worked in America for almost 20 yrs so now in retirement I receive social security and have to file taxes. This method of verification is excellent for me as I now live outside America. The process of being permitted to enroll was very efficient, with a live video call to prove who I am, including verification of id paperwork. I feel extremely safe and confident in using ID.me.
Do not give over your biometrics to this company. Give up your license before allowing them to collect this intimate information. It is not worth it in the long run.
I have used IDME for many years & have never had a problem getting approved or with my personal info. I would recommend it to everyone. You have to provide all the info they require in order to get approved after that it is all easy!
Very fast, beneficial, and precise. Also the website is very easy to maneuver through and understand for those who may not be as tech savvy.
It took me about 12 hours to work-around the hick-ups, problems that appeared at one pass and changed during the next. The most annoying issue was that the first time - I was asked to press an ALLOW to access my phone's photos… but on subsequent passes IT WAS MY RESPONSIBILITY TO LIFT THE PHOTO BLOCK CONDITION. The program never ask me the ALLOW question again - instead I had to inspect the access/blocking processes on my phone.
I learned a lot, but truthfully, I had other, more important tasks to do that day.
id.me polices services that every American has the ability to apply for without surveillance. There is no doubt that many people have been turned away with no help and are scared to speak up this is fatuous.
There should not be a point of contact refusal. The point that you are American gives you the right to services. Id.me is blocking citizens from their rights.
*The verification process was easy to follow, and the agent was professional and helpful. I completed my verification quickly without any issues. Thank you!*
Muy buenos, rápidos y cuentan con traductor
It was a total waste of time because it did not work
And, obviously it was not tested before put into operation. The manager of this should be fired.
Social security log in failed and I was able to use ID.me to log in. Giving a choice of log in methods helps when the site's own log in method fails a legitimate user.
I love ID me because it makes it easy to access information from sites that needs extreme security like the social security, IRS and like sites. Signing up takes some time however it's worth it in the end.
I wish more companies, such as credit card companies, would utilize ID.me for their obligatory multi-factor identification. As the code changes everytime you use it, the secure factor is definitely there. And it is so easy to use with their app on your phone.
La verdad n9 me parece algo que la persona pueda manejar bien con comodidad y rapidez no me parece buena
Quick and understandable, Not a strong or often user of modern technology, Over seventy years old and accomplished using and setting up my account without to much hassle or aggregation. Thank you ID. Me
After signing up the first time for a government website and providing my information, it was easy to sign up for another government website. I felt assured that my information was safe.
After verifying everything for my identity, my ID.me account was officially open, although it loses 1 star for suspending my account in the first place.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

