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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick and understandable, Not a strong or often user of modern technology, Over seventy years old and accomplished using and setting up my account without to much hassle or aggregation. Thank you ID. Me
After signing up the first time for a government website and providing my information, it was easy to sign up for another government website. I felt assured that my information was safe.
After verifying everything for my identity, my ID.me account was officially open, although it loses 1 star for suspending my account in the first place.
Looking good in a safety way, but a little traffic dealing with passwords create an account and username otherwise experience is good
They use the system where you cannot upload documents you cannot reach a real person complex issues that have not been resolved and continue to be ignored by a system that does not work properly nor does anything get resolved and
Please improve your user interface. It should not be THIS difficult to sign in to read memos or get tax documents,
It took me another 2 photo attempts today to get my ID documents approved. I am glad I still get some paper Social Security documents in the mail. I otherwise was not able to BREAK into my social security account for over a year because of your glitchy sign in process. I hope that now that I am signed in i won't have any further problems. My experience with ID.me doesn't give me a great deal of confidence.
I am also concerned about the use/possible abuse of my biometric data. I would like an easy way to remove said data if I so chooses. My privacy and 4th amendment rights are important to me.
Usually say thanks soo much. Four the agents patience and time. The technology it's quick but the person it's relax and very clearly. Thanks... Four you time.
I dreaded doing this, everything is so difficult to get done today, nothing goes smoothly but it did with ID.me. Don't procrastinate like i did, it was always in the back of my mind to do, just do it.
Rejecting were NOT very effective to correct, especially after many photo events of documents or IDs. Descriptions of why and how to correct would be very helpful. When the annoyance factor gets high, the support for the method greatly falls!
Went through many, many steps only to be told that they were unable to complete my request. I gave them and uploaded all the info asked for but in the end they were unable to complete my request - even after several attempts!
It was easy to create a user account. Useing your account after you register they give you step by step instructions. It is also away to see what is happening with your applications and if you need to send further identificatoins. And it made me feel as of my information was safe
This system is a poorly explained, glitchy, intrusive imposition that we are basically forced to use and which perfectly exemplifies the US government: a load of trouble for no positive outcome.
ID.me was easy to set up, even as a first time user. The sign in process was simple and uploading documents was quick with clear instructions. It felt safe and well organized.
I have attempted to work the process over many days. I need to verify my identity in order to apply for jobs. I have found ID.me to be terrible! The processes offered are non-functional. I could not confirm the option and proceed with taking a photograph of my state ID! I could not register to go to a post office because my phone number is not recognized! Because of those, I am now on deferred retirement, so no longer have a work number! I am in the process of getting a code by mail, and can only hope that (God willing) the process will work this time. Verifying my identity is essential, and this process is unwieldy, frustrating, and nonfunctional! It just doesn't work. I fear that my information and my identity have been compromised! Immediate work is needed to be done to return this process to operability. What a terrible, broken process! I'm very glad to speak in further detail with any representative who would care to call me..
Very professional snd easily accessible to go through. Just had to wait 5-10 minutes but I would happily recommend this service too anyone
Had problems having to redo the registration process. Had to re input my info several times SMS change the password three times
AGENT VERY POLITE - AFTER HAND UP PHONE WAS SENT MESSAGE THAT IT WOULD NOT GO THROUGH
BECAUSE MY BUSINESS WAS NOT AT THE LOCATION. JUST SOLD BUILDING AND AM WORKING OUT OF MY HOME AT 27 SHIPWATCH LANE SAVANNAH GA ******* AND WANT THIS TO BE CORRECTED. ( i AM OUT OF TOWN UNTIL THE 31ST AND NO WAY TO RECEIVE PHONE CALL OR EMAIL.
I needed a document from the IRS for an important situation, and I had to go on the web site to get it. It was very difficult to get at first, but I finally figured it out. When I figured it out it was very easy and I was very amazed, very satisfied with the process because I felt my information was very safe, especially the way you had to get it and use it to identify yourself. I was very pleased with it; I will use it again.
Thank you
I tryed I'd me it's very easy to setup in account. In everything you need in one spot.To make your every day life better. Thank You.James L.Montford.
El proceso fue bastante sencillo, solo seguir los pasos y listo, es seguro y confiable
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members