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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I needed to change my cell#, and the agent help with no issues
I used ID.ME for the first time and it was so easy to use anyone can setup a account. And I strongly recommend that all of us that have business with the different agencies listed right here on the site all you have to do is setup your account and there you go. Your account is verified and secure..
Makes it easy to sign in and navigate. Once you have created you login id's you simply save it and next time you login in you're good to go!
It was a great experience very kind respectful and helpful
I had an issue with my verification due to a cell number but thankfully this website uses video calling to use as a form of verification. Thank Goodness, the process was seamless. Definitely recommend it over competitor.
Rep was friendly and very professional at the same time!
Being an expat with a non-US address, printed in a foreign language in utility bills, and with various versions of my name appearing across records, I could not be verified by Login.gov. ID.me was really the only option, unless you want to spend countless hours on overseas calls without a certain outcome.
I had some trouble with legit docs being rejected but realize ID.me are holding a high standard to verify. Eventually it all worked out, but lack of commenting is the only reason I did not give 5 stars.
ID me was easy to use and understand. I was able to get my taxes done with the IRS using ID me to verify
I had a hard time getting this app because I live in a foreign country. Now that I have it, I connect easily and without the long waits of verification from the government red tape.
Confusing and hard to maneuver and was uncertain about steps to continue and surprised at next step to what is needed! Not a fan! Don't feel comfortable with your company about my security! Think old system of two factor is better!
The site is fine. The only problem I have with the website is. It seems every year I have to reenter my information. Once the information enters the system. The only yearly update should be if any of the information has changes
I was able to get to the info I needed and quickly verify myself using my number and a verification code. I didn't have to do so much to get my information!
I learn from this website an I understand the time an experienced professional with the id me an I like too experience it more with my answers
Excellent the whole experience was good. Quick and easy. Convenient. Simple
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members