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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Keeping track of passwords for multiple government sites can be frustrating. There were times I had to procrastinate on important tasks just to recover login credentials. I wish all sites used ID.me—it would make life easy by a bit.
I was nervous about providing my personal information online, in fear of fraud and or identity theft, the staff/agent put my worries at ease, the invitation for video call was provided before the 2-3 period, the agent was personable while remaining professional and provided reassurance throughout process. The call itself was less than 4 minutes.
Good easy set up also help easy to use and create your account
It was a little rough between the scanning n photos I had to get help
The verification process was quick and I feel safer knowing people will have to show proof online keeping our information safe and the representative was amazing thanks bless day Amen
Very good and good experience with all employees is helpful and nicely.
Fue un proceso facil, lleva su ritmo pero es de esperar, la atención muy buena
I used I'd me to change my direction deposit information deposit information and it took less time to log in then to complete the process!
Quick and easy I thought it was going to take a long time but it literally only took about 10 minutes and I had already spoke to somebody and showed them my certain requirements and got all the way done with it so I was very pleased because of the quick and easy task at hand
While preparing our taxes I realized we were missing a document- a quick search led us to establish an ID.me. Followed the easy steps and within minutes we were securely in and obtained what we needed. Safe process, secure log in, highly recommend everyone set up an ID.me. Truthfully, I was both surprised and impressed!
Creating account with ID.me was very easy with well-guided instructions. It says 15 minutes but the process should take only 5 minutes.
After the tedious verification process. I have a large amount of accounts. The discounts & money saved is awesome!
It is not ID.me fault that not all individuals on the other end does not know or be properly computer set up for the requested process. Once the computer was set up properly it really was quick and easy.
My suggestion before one gets to ID.Me that you redirected to troubleshooting know how's.and expectations.
It has helped me to get my taxes straightened out so I can verify my identity therefore I get my money thank you
I was extremely happy that signing up for an account with ID. Me was so fast & easy, it actually surprised me. The last time an agency directed me to do that with a different company, it was such a pain in the $#*! that I shut my computer down before I threw it across the room... ID.me is fast, easy, and secure. And once you sign up for an account, you're good to go when signing in with any other company that uses it
There was just a kind of small hiccup with the camera and mic permissions using Edge, but it was possible to switch to the phone, and continue the process.
With Login.gov (as with ID.me) taking still photos of the driver license didn't work. I tried all sorts of stuff, and with both it didn't work.
But with ID.me it was possible to wait a bit of time (it was about 45 minutes for me on a Wednesday night about 10:15 p.m. Eastern to about 11:00 p.m. Eastern), and then the process itself went pretty quickly. Maybe about 3 or 4 minutes perhaps.
The web site was easy to navigate. And the directions were clear and simple. Very easy to understand and process.
Great experience I'm glad to have experienced this
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members