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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience using id.me has been very easy to use. I was able to navigate my way very easily. I trust id.me because I believe the government would not refer me to the site if it wasn't known to be safe.
Great service I would use them again 😁 thank you yes
It was a good experience the guy was nice and respectful
The process of maintaining eligibility to access
Certain Gov. And State online agencies was
Simply complicated (smile). Once the ins and
Outs were completed, and they were tedious,
But seemingly necessary because of the secrecy (smile) of keeping your identity secure.
ID.ME was impeccable with this process and I
Recommend this entity to everyone who knows
What is best for them.
Anyone who has a camera with low quality is automatically not going to be able to access their information. Also when doing the video call it seems very personal to show my information through the camera. If you're going to make me show my information through the camera why make me go through the hassle of uploading over and over again if I have to just show it on video anyways.
Negative experience locked out of account for unknown reason. Completed all verification only to be locked out the next time I needed to login.
A little tedious transferring pictures of the DL, but be patient...
Everything was quick and easy uploading my data was easy. I just took a photo of my police ID. The only issue I had was finding my verification number for the dealership.
People there to help OK but I feel they did not have enough info to really help, I finally got through on the phone and was helped, but online or on my phone the constant requirement for 6 digit codes is daunting, no simple log in and then go to the service needed, every move within requires a 6 digit code to go forward, as far as I am concerned it is to vulnerable to hacking and to many steps to get what you need, I have already been in touch with congressional reps to get it abolished, removed, deleted from all VA systems! This is definitely not a KISS principal KEEP IT SIMPLE SIMON at any level!
ID.ME is an easy way to log in to various government agency websites.
ID.me is an an amazing link that help individuals for selfie pictures and uploading them instantly whenever they are needed. I appreciate them for assisting me through my application for unemployment.
I thank the site for clear, concise information instruction.
A quick and easy process to getting yourself verified.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members