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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with ID me was efficient and seamless. It saved me a lot of time. I was able to use it with just my cell phone and needed no extra devices to complete the process.
I found I'd me to be very easy and interesting I didn't understand it in the beginning but the agent was very helpful
I was helped with the problem that I had. They knew what they were talking about. They were very patient.
It was very difficult for me to set up my account. I am not sure how or when to use the account. If I need to use I sure I will be frustrated again.
I couldn't retrieve my IP PIN # do to not being able to enter my correct address/current and was unable to change the address online with the IRS. Gov after verifying the information on a video call with ID/ME
I was surprised to be on a video call with an administrator so soon. The process wasn't long at all. Everything took place the exact time that was mentioned.
It was fast and they answered your email in 48 hours or less and you can speak with a live agent…the verified my documents and they gave me the green light…
Excelente 👌 la atención están muy organizados me gustó la experiencia de verdad buena la atención todo Excelente le doy un 100 puntos de verda qué son muy amables muchas gracias bendiciones!
It was lovely i respected how they took the time with me to help verifiying my self to help me with my problems and they made it so easy and it only took a few questions and i was on my way
ID. Me allows fast secure access to key government sites - I use it to ensure more secure access and ask my friends to use it for their own communications as well.
Great service jdjdjjdhsjsjskowjdbdhshskfnfnwjjdjdjdkskdbnfkfkfjejdjfjkfkfjwndjfijensjdifjsnskofkejsjdkfkjdjejsidkfjfjjsjdjsjdjdkkfofkdnsndjfkkfndnsjdjkf
Be sure to have all necessary paperwork at hand, and also your mobile phone. The face-to-face review at the end of the process was done by a very competent young lady who put me at ease.
Muy confiable para futuras experiencias en los EEUU, muy puntuales y experiencias unicas estaré recomendado a mis amigos
I couldn't create a my Ssa account due to a Ssa error. My id couldn't be verified. I finally tried id me and bam! My account is created and now a disabled senior can do business with ssa from home!
Es muy recomendableme me sirvio bastante con mi verification de le dot un 10espero y median ayudando con mi solicitud
Took awhile to get identified, but everything was great once completed and able to use the site. This was second attempt to get through the personal identity process. Seems to be good to prevent identity fraud.
Having spent hours trying to log on to MHS genesis, and tricare and DS Logon. Gov it became apparent to me that we need to cut down on the bureacracy in our systems.
I didn't chose to use ID. Me. It was my only choice to submit a simple request through a government website. It required several excessive and unnecessary steps just to get access to the Archives website. And then after uploading a lot of info including biometric data from my phone camera, I had to agree to them sharing the data with others in order to finally access the website I came to in the first place. If you're going to play the role of Big Brother, at least try to be more subtle about it.
I have a good experience filling the form and it seems like the process was very easy. I have an immediate response. Thank you!
No ease of access. Went through a long sign up process waited 2 days to do a video call. No explanation as to what the problem is when the address is on the government issued identification.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members