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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to use and upload documents. I was amazed how easy it was. I would encourage anyone to use ID Me.
Very straight forward process. Very high tech with great security options to protect your account. I feel secure my data and account is protected.
Muy satisfecho, entendí perfectamente los procedimientos de los requisitos que me solicitaron y los agentes muy amables.
They're helpful throughout the approval process. IRS Agent was helpful. We'll keep working together to make this even easier.
A site that does what it promises. I didn't have a major battle to accomplish something that should be simple and easy.
It was a little cumbersome. I was somewhat surprised that I need my social security card. It didn't normally use it at all. Since I am 81 years old, my card was old too. I thought the interviewer might give me a hard time, but she was fine.
I like it... they got the job done... I'm really thankful for the help and assistance... for me to be able to get all tax things took care of... I can now. Get the payments I have took care of. It's a relief... now Im glad they where able to assist me in getting things right
Keep up the good work for the less privileged English is my third language please please please continue to do the good work phone contacts very very very difficult one has to wait for ages
The service is very fast, they are very human, they are very understanding, I was very happy to be registered on this page
Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.
I don't really have much experience with the IRS as far as all of the burden they carry. As a taxpayer i am in the positive as far as money is concerned over the course of my life up to this point. I hope my future income increases so my contribution may be more beneficial to the people of this nation in the future. I apologize for any disruption as i am still learning to be less intraverted and more introverted in my conversational assessments. Sometimes my frustrations get in the way of productive processes. I am coming to the realization of mood swings. I may be going through menopause. Lol. ID. Me did a fine job. Thank-you
I been trying to access my account it's been hacked. I can't get into my own account. Some one has access to my account and I can't get in to it.
Some of us older people are not technologically savvy and I was able to navigate this system and it does make me feel like there is more protection from Identity theft.
Good Experience. Very explanatory and easy to use. Helped me to secure my ID from getting used by hacker's. Wish I would have done this earlier.
Frustrating not hearing back from I'd. Me.
It states that I may have duplicate account and cannot get verified
As I started, I picked a time where I was totally able to dictate my time to this task with no interruptions. I also got familiar with the program and terminology prior to starting. I faced each area of questions focused and felt accomplishments when I saw the continue button to proceed. The instructions were carefully created to where the simplicity made it easy.
Fue algo difícil alprincipio pero lo ice con mucha paciencia y lo logre hacer y por la video llamada me traron muy bien el señor iso un buen trabajo gracias
Catastrophic nobody to talk with to fix the issue cannot be approved in office allu
Checked with office ally they tried everything and said the issue is id. Me
Total bull$#*!. This review is exactly what I was talking about. Why should I have to waste my time on explaining why this is bull$#*!. It should be a very simple process for veterans to get to their doctor or records without having to go through all this trouble.
Pleasant easy simple. Great so great that I was actually surprised I'm glad that it seems like protecting people's information is at the top of the governments list
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members