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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast courteous and got job done in a timely fashion, answered all my questions very thorough to identify my documents and myself. Thank you.
Fair and very helpful and useful so users have to understand what is going on to get the paperwork done they were resourceful
Best experience I've had with the Internal Revenue Service, usually I can't get thru but, today was a breeze
I found it difficult to maneuver through all the demands away from home. Email communication was nonexistent. Ultimately was able to get verified through their verification with the help of a live person, only to be blocked by Social Security saying their info did not match. Seems I wasted a lot of time to get me nowhere and no help from their help center so far, and no phone number to get a live person to help straighten everything out. Not the best way to try and get into a government agency.
I already have several times throughout this interview on my opinion. It is about the worst way for people to go to their IRS accounts I have ever seen. People do not know how to talk to each other anymore. That is what telephone's were made for by our forefathers. They were not made for games, texting, and all other types of crap
Helpfully. And letting me know how everything would be done. And thanks to the doctors for letting me know what need to to done first. Before they do my back
Need to set up the account. Not very good at computer or cell phone. First video call, told the agent my difficulties. I could not believe his response was " you should know how to do this, we are in 21st century" how rude. No company should hire someone like this.
It was ok I was o hold a very long time and was told what I wanted to hear. I am glad that I stayed in
I received a letter from the IRS that prompted me to sign up for ID.me. The process was well-described and simple to follow. With the facial profile taken via selfie, I was assured that my account would be safe from scammers and other nefarious activity.
Good, phone contact was very helpful. Unsure if Fairness Act is in play at this time. I apply to the changes (emergency worker).
It was a good experience but took longer than I wanted too, spend on getting qualified for security just to get a DD 214
Cannot get a ticket resolved for a suspended account that I need for a job that I have been dealing with now for over twenty four hours. Very ridiculous
Finally, with the help of a very patient rep I was able to overcome the bureaucratic process of signing in.
I was able to get the information I needed in a timely manner. This is a convenient way to obtain your personal information without having to use the phone and possibly not be able to speak to anyone or get any information
Yeah, that's easy way for applying and faster. I like it yes, I love this app. ID me, that's cool, you know.
The most awesome and secure site to be identified in any state topics for most of us Americans this is by far the best thing they ever did is to create id.me
Where's the IP pin code I was supposed to get?
*******?***************@^#$$*&@&#*%,$*^(*#*@*@*@(#*@*@**&^$@#$%&*&%#@#$%^***:
Was not easy to complete the process, too to long for the agent to do video call to come firm id. After fift time trying to do face recognitions, was able to finish the process
Ok is really the same thing you have to do with 99 % of other sites. It's just verifying information that you normally have to verify any way
Excelente gracias, todo estuvo excelente me gustó mucho, gracias por su atención y apoyo, gracias, me gustó la experiencia lo voy a recomendarlo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members