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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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When requesting a rep contact me about a hacked email address, I was put in a faq loop that goes nowhere except to release your information to hackers.
Very Helpful Website to use I have been having trouble verifying my Identity and the where able to help me with in seconds of me logging in and answering questions
I had all paperwork in front of me & was able to get it done quickly. It worked out well for me. I just followed each step & was careful.
Yes I had to call in and give them my identification because my address has changed I'm also disabled and have three children and wondering when I will be receiving my taxes because my electric and water is getting shut off please help
I have already provided several elements to share my experience. Is that a need to repeat and repeat again capturing the same information? This is not reassuring.
I thought the whole process was tedious and stupid. To many verification emails and texts. Facial recognition bull$#*! to find you will take an extra 8 weeks to process. You suck as well as your company. Go away
Çok iyiydi hiç problem görmedim teşekkür ediyorum başka da söyleyecek bir şeyim yok Teşekkür ederim Tekrar hayırlı işler dilerim
I had a very nice and patient representative to help me verify my identity. He walked me through each step and it only took a few minutes. I would use this service again if needed.
My daughter is much more experienced with cell phones than I am--she helped me a lot in creating and uploading the information requested
Had a hard time doing this, took 2 days to finally get it done kept saying a problem with the system try again.
Setting up was long and involved. You need to cut out some of the added steps and make it easier and faster.
ID.me really just looked like the best form of online identification I could use. Once I went through the relatively quick and easy one time sign up process. I could use it in the future when ever I needed to.
Complete waste of time signing up for ID.me. After I went through the signup process, it ended up increasing the price of the item I was attempting to purchase.
The process of verification is excellent didn't encounter any difficulties in every steps of the way
My experience is bery good I like to get idme because I need help & the workers ido that job very food
Great quick video chat very quick feedback and fast service the live customer service even on Sunday at midnight
Professional service they are very fast accurate. The process was so easy and straightforward. I will like to continue to use it in any other endeavor
Experience was awful. You make the assumption that everybody grew up in a classroom with a laptop in their face. I was still using a manual typewriter in high school. The ID is not geared towards the elderly or the social security group and you makes assumptions that they can afford if a computer and or internet access and that everybody has internet access 100% of the time that they live in a big city and have all the comforts of everything that is reliable. So y'all keep on sitting there telling people that they need to be accepting of others that are not like you yet you vilify the elderly for being old-fashioned for being old for having values so no I don't like the ID me it's a third party person for one and two it's just playing too complicated.
I wasn't sure if ID. Me could help me or not, so I took the chance. I'm glad I did because they were able to help me in ways I didn't think they could. I am so thankful to them for what all they could do for me.
Great experience. Easy to use. Excellent security verification. Will refer to everyone. Suited for my needs
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members