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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was hard today was something I don't know about I'm just not into a computer like that maybe if I was younger I will be what I want and the older generation and I didn't take computers up in school
Social Security tried to help me through the process of communicating with them, but there was an apparent problem with my browser.
Sonic, my internet provider also tried to help me through the same process. They said a relative should help me with a very simple problem on my own computer.
My daughter was unable to communicate either.
I don't understand all the questions on this current IDme survey, but I appreciate the attempt to help.
Great experience with id.me easy to access social security information and also tax information.you can login at any time. Set up is very clear.
Uploading my drivers license photos was difficult and the system needed to take a selfie video of me in order to make verification
I have one ID me account that works great. But trying to start one for my wife has been very frustrating and no one to ask for help
It took days of failure so I had to have a friend do it with me this morning. Taking the photos of my drivers license was my hang up.
I was able to navigate very well after the process was done, which that process was easy and I am happy that we need to go through the verification process. It makes me feel very secure with my information.
I have not received my payment this month. So far I have not been able to talk to anyone or communicate my concerns to anyone. To talk on the phone it takes more than an hour of waiting. I have to pay for the long distance call.
Initially, I anticipated many complicated steps, verifications, and time consumption. This was by far less complicated, easier, and more secure, all to my satisfaction and security.
Had not used this account for about a year … maybe 18 months. It seemed like I had to start all over again. Very time consuming to set all of this up.
The video call was fine. Trying to complete this online was ridiculous. I have been trying to complete this since November 25. Finally got it completed yesterday via virtual call.
I had some challenges with my name spelling and address not matching on my documents, and my bank statement was rejected at first. But the ID.me support team was patient and guided me through the verification process step by step. Even with the document difficulties, everything was resolved and the verification was successful
Registering for heart surgery, I discovered that my Medicare paper ID card had a number smudged out. I could not remember my account credentials, and ID.me was the quickest wayto get into my account and continue with registration.
At no point in time should our personal information be shared with a 3rd party. I feel violated and I would sue if I could afford it.
My dog knows who I am, My Wife thinks that she even knows what I'm about to say before I say it! Although Im thankful for them both, they see me everyday, and night, (the dog is in my spot on the bed even now). Point is... You don't know me... and the truth is I don't know you as well... let's to us both a favor... get ID.me and let's see how smooth our relationship can be. ID me, and know that you have the Real Me... So prove who you are, and be done with it. You're be glad you did!
It is fine, I always finally figure it out and if used more often would probably be easier each time, but sometimes it is like learning again. I get it, but sometimes takes me a few minutes.
Tried LogIn.gov with unsatisfied results even so every detail was correct and verified by my SS ofc. Just was not able to go digital IDme let me set up my account with ease and now I am able to go digital with no problem
It's a requirement now to be able to log in to you Soc Sec. Since the govt is well known to use lowest bidders, just how safe do you think your info is> Why couldn't the govt just have kept using the former log on requirements IMO this is just another waste of our taxes for soemthing that is not necessarily trustworthy.
The experience was easy to navigate the process, and the process was quickly completed, so that access could be gained to the government sites
Who would trust a company that gets all your data and then the technology doesn't even work correctly, I had to start over several times
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members