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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was amazed at how simple and fast it was to to upload the necessary information and initiate the video call. The wait time was only about 30 mins, and the agent helping me was friendly, supportive and professional.
Felt comfortable that somebody was protecting my identity. Being linked to the IRS and state helped. Wish all my accounts felt this secure. Banking, credit cards, even Amazon and large retailers
I have been using ID Me for years to access my Veteran's site as well as social security. I love the ease of access yet have the feeling of security.
While it can be a pain to verify logging in to some places, it's needed in today's society. ID.me is probably one of the more trusted verification systems and is a great checks and balance for both you and the places you log into.
Poor customer support. Took me a week of video calls to get verified. I had to start over multiple times. They have issues with deleting and uploading docs.
Algo muy bueno y fur muy complete y rapida
It seems I have no choice but to use commercial tools to access U.S. Government resources and benefits. The commercial industry used to sell their expertise and products, but now they need to control data too.
After attempting to complete the process on my smartphone with my default web browser... THREE TIMES... I realized that not all web browsers work.
SADLY... ID.me ONLY offers to send the secure URL or link to complete the process via a text message (no email option, although they have youremail). Text message apps typically open links in your smartphone's default browser - which MAY NOT work. The absolute WORST user experience. I had to do the video, an examination of your face to compare to your photo ID, FIVE TIMES! This humanless process is frustrating and painful!@
Easy to follow instructions but thorough secure once verified use it at irs or business it shoots you through like flint cuts time and repetitive Questions wait time it verify everything quickly so you can stay focused on conducting your business getting in out quickly
The customer service team/department was superb hands 🙌 down. It took some time to actually navigate through and get a live rep but some of the hold up was me not being technologically savvy. Nevertheless when they got on the line they handled my experience swiftly. They knew how to handle everything with ease. I changed my number and couldn't get into the system. I had to delete my entire account and start all over again. They walked me through every step of the process with devotion. I thought that I was back on a good ole working party and liberty was right after. 😂 Great job and my confidence is through the roof. 🙏🏾💪🏾
ID.me is a better tool to use for verification then than Login.gov. There's too much other authentication required or suggested with login.gov!
Verified my documents then informed to log onto SSA. Gov to see if I could log onto my account. Need to verify SSA side of the house like I did with ID. Me.
ID.me was a very straight forward and easy website (company) to navigate and get verified by. The whole process was made user friendly, and the wait times for a live video call to finish the verification was short. Great help on the video call as well. Very satisfied
If you need to get on a Government Website and need to be officially Identified this is the place that will do that. It is fast.easy to do and trustworthy.
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I used it to create a Caregivers direct deposit account. I use it several times a week to access my prescriptions and VA appoints.
ID.me didn't work, and I wasn't able to sign in to my SS account. The error message I got was:
"We are unable to verify your identity. Your identity information from ID.me does not match our records."
Requirements from IRS is to have Adobe as I do. Requested EIN number but was unable to print IRS confirmation of number issued due to security concerns. Luckily I wrote the number down.
It is a fearful experience trying to get access to some of the most basic government services (Social Security, Medicaid, Tax Departments). ID.me has proven to be a reliable, trustworthy gateway to get connected.
Muy buena porque a pesar de ser tarde y un día domingo atendieron mi petición
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