On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a little experience on online or on computers a lot and I got through it pretty easy with no problems and it's fully secure which I appreciate and it was kind of fun doing it with my brother
La atención prestada fue eficiente, rápida y organizada.
I did a Google search for reviews of id.me and found that the government uses it for verifying people, which may or may not be a good thing in the modern environment. I chose to trust them because of the government's use of the site.
He was very patient with me cause I didn't know how to put the camera on. He was going through step and step with me had a lot of customer service and patients. That's always a good thing to understand people like me who don't know too much.
Instructions and steps were easy to use and follow. My poor internet connection caused failure of my first attempt to upload. ID.me has improved this process and it is much easier to use than when I first set up my ID.me account many years ago.
It was required to use ID.me to fill out certain document's.
It was a process to create an account took several attempts.
After that everything went smoothly.
The whole process took less than 10 minutes and probably would have been quicker if I had faster internet speed. Very simple, straight forward and quick!
I've used ID.me in the past and still had my account. Therefore, the process was easy to sign in and upload my license on the first try! Then came the selfie for facial recognition, again first attempt! I was able to complete the process and get verified for the site I was using in under 10 mins! Fast, Secure, Reliable, and Easy!
Using IDMe is the best way to access all departments and data you have in affiliate government services such ad IRS, Social Security Administration and others in a quick, secure and effective manner.
Identity theft is a big problem around the world so this will be a useful tool to at least protect your tax information. It would be very easy for someone to file for a tax refund in your name and this to makes it more difficult for them to do. The setup process was fairly simple but it takes a few minutes to find the id once you are finished
In the beginning I quickly became flustered w/process. It isnt a quick member application, but it soon gets easier. I had alot of documents involved so it took awhile. But in hindsight I doubt it would have my confidence that my info is safe like it does now.
My experience was that it was very easy to set up - no problems there. Previously I was paying with Direct Pay and thought the ID.me would make other features desirable. When I clicked on payment history after logging in the first time right after signing up for ID.me all payments were there for several years with exception to the last 3 quarterly estimated tax payments. I have no idea if there is a time frame for payment history - like the history of the tax year (only 2024 payments and older). I have not reopened the site, because the survey was requesting attention and now this request to write a review. This may be too soon in the process to give an opinion; but this was my experience so far. I hope to find all data in my payment history next time I log in.
Took too long, very confusing too many steps steps were not linear. You were all over the place trying to put stuff in good undergo. Great improvement typical governmental energy job of putting together what could be simple
Es un proceso muy fácil y rápido de realizar y tus resultados son muy satisfactorio gracias.
I actually had a great experience, it's easy and simple to set up.
The only thing is once you sign in to your account, is if there is no activity for what you're working on for SSI/SSDI your application will time out and if you're information is not saved you will have to start over, I realize it is for security reasons. It's just an inconvenience.
Muy buena la esperiencia y confio con la seguridad que tiene
Terrible. Extremely frustrating. Time consuming. After I got to the site itself was not easy to find what I needed. When I found what I needed—prescriptions. I chose what I needed however there was no feedback if the VA was going to refill them. I click the button to print off this transaction and it was printing every thing about me. I stopped the printing after 50 pages and my current perscriptins was not one of the pages. I don't know how many pages would be printed if I didn't stop the printer.
I FELT VERY COMFORTABLE PROVIDING THE NECESSARY INFORMATION. IT WAS EASY AND CONVENIENT AT MY FINGER TIPS. UNFORTUNATELY, IT WOULD NOT ALLOW ME TO FINISH MY PROCESS DUE TO USING DIFFERENT CREDENTIALS FOR VERIFICATION.
This was easy as I am retired but have an active nursing license. Other programs want a work email but this was more inclusive.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members