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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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A very great opportunity. A great experience. It's easier to do taxes. I can log in easy and I can retrieve anything I need done for whatever the business is.
I need help from a person to get my account set up rather than the automated system. Speaking with an agent was very helpful.
It's a wonderful, easy experience that everyone should take part in protecting. Your personal information is Paramount in today's society
ID.me was very thorough in their vetting of the documents I submitted, ensuring that I uploaded the correct information and guiding me the entire process.
It's only happened a few times in my life, that I've come across a web-based, technology or service, that impacted me profoundly. One that actually expands your view of technologies possibilities, that makes the alternatives now seem unacceptable, and leaves you a little angry that it hadn't been invented until now.
This one of those.
You'd be stupid not to use it. Hassle and headache vs simple and convenient. The choice is yours.
After almost an hour trying to set up login.gov and failing because it could not verify the phone number that I have had for more than 20 years I tried ID.me. It took about 5 minutes to complete the verification process.
In both cases it was trial and error and then repeat - multiple times before eventual completion. No feedback was given for why attempts failed. No examples of successful captures were provided as ways to set expectations. It appeared to involve sophisticated technology tools that most people have never used before. How many people on Social Security have taken document pictures with their phones before? How many of these same people have taken precision selfie videos of extremely closeup shots of their faces? This was poorly planned for the audience that was being asked to perform with precision.
Very much satisfied with everything that was presented to me for me to filled out. I had no problems with anything. Highly appreciated
I filled out all the forms and signed in to ID.ME and got my phone code and input it and then pushed the submit button and, BOOM!, I got a window that said it couldn't be processed. I tried it twice on differend days and got the same non-response. AND there was no error code or error message or link to a freaking human.
No different than ending up on this site, you try to get some legitimate feedback and be done with your rant, then you have the opportunity to holler even more on their review site, all I can say is I rest my case IDME, guilty as charged!
Love it do far I have not really had a lot of time to really go through all of the things that you have at this time bitt will be able to do that when I have some more time off from work.
I had given and explained my experience from the beginning how much do you need to hear from me. This is a great program to keep people in the safe hands.
The help received to allow access of my information on government sites is helpful. The system works effectively with getting access of my personal information and access to other governmental agencies. My lack in confidence providing personal identifiable information over the internet due to security breaches by government personnel. It happens. I feel forced to participate. If not then I'm cut off.
I was able to do everything online and it saved me lots of time. Everyone was very kind, considerate, and helpful inthrout the process.
The customer service provided by the young woman who assisted me was excellent; she was very helpful and listened attentively.
Ambiguous instructions.
Incomplete instructions.
Unnecessary redundancy.
Intensely frustrating.
Typical 21st century reliance on tech, rather than humanity.
In 2026 it is ridiculous to have to upload documents and take videos to log into an account. Think of all the institutions, with far more at stake (banks, brokerages, health systems, etc.) who make do with simple 2-factor auth.
After spending hours to get into my account, I just gave up. I tried reseting password, but two step verification fail. I tried contacting by phone, never reaching a human; instead just placed in the automatic hell of the cyclical message system.
I logged I to Healthevet fir a moment and then found out no I hadn't. I then had to jump through a major Identification hoop. At least it accepted my D/L as proof through imaging interface. Before that, my D/L failed on Login.Gov, so I tried ID.me and by magic it worked, so after watching the screens bounce back and firth, seemingly confused about the process, it finally booted Healthevet again and I was let in.
This to me is a major waste of Taxpayer funds, when everyone else sends a code
to our phones. Simple and clean.
This when we have a 36 Trillion dollar debt hanging around our neck.
Completing the registration was initially difficult; once I stumbled on to how or where to initiate the process, it was quite simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members