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ID.me

4.1
id.me
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From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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Texas
1 review
0 helpful votes
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Great good easy
May 15, 2025

It was a good experience for sure okay Why so many words i got to put in 100 chapters its good what yu mean

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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I D review
May 15, 2025

System works fine. I had a little trouble uploading my ID but once I figured it out but it wasn't the problem with the system, it was my problem for not carefully reading the instructions.

Date of experience: May 4, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent service
May 15, 2025

At first I had a difficult time getting document verified but once went to the video call it was smooth and was a quick process

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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I signed up for this because the government claimed it was the best and most secure way to contact them. Every time I've tried the system it failed to recognize me, so I gave up until it was the only way to contact the IRS to get my refund going. My password failed. My 12 digit ID code they gave me failed. Using my Google account that had previously been linked to the system failed. Uploading pictures of my IDs failed (no reason given). Finally after a brief wait, they hooked me up with a video chat, so a live operator could verify my documents. I changed my password, but have zero confidence it will work next time I try to use the system.

Date of experience: May 2, 2025
New York
1 review
0 helpful votes
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Property tax relief
May 15, 2025

Agent is very professional and gave instructions how to go to website and fill up the application for property tax relief. I was able to finish my property tax relief forms.

Date of experience: May 4, 2025
Tennessee
1 review
0 helpful votes
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Only one way to use ID.me
May 15, 2025

Don't use if you don't have a smart phone. ID.me is useless if you don't. NO! Same crap as trying to confirm my cell phone number.

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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Muy agradecido
May 15, 2025

Exelente muy bien una exelente experiencia muy satisfecho muy bien muy encantado muy feliz del 1 al 10

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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3 weeks. 3 God damned weeks
May 15, 2025

I was attempting to sign up for paid family leave.
Had to verify my identity with id.me.
Took 3 weeks to ever get a response, no number to call, just a ticket to fill out.
Complete and utter nonsense.

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Edd link excellent
May 15, 2025

Edd computer application web site was awesome experience make it easy for any that uses link that pretty explanatory

Date of experience: May 4, 2025
Massachusetts
1 review
0 helpful votes
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Seekers3418
May 15, 2025

Great job made simpler and safey is a must to all personal information and to all government agencies

Date of experience: May 4, 2025
Hawaii
1 review
0 helpful votes
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My social securityaccount has worked for years. WHY was it necessary to spend time and money for the 2 new systems. I can't even get signed into my account anymore. Can't get a person. Have held for days; all day long to get disconnected! Am not even allowed the 'privilege' to go stand in line all day to see a human. Don't know who owns the company that landed the contract to send people in circles... yeah

Date of experience: May 2, 2025
Georgia
1 review
0 helpful votes
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Long Time User
May 15, 2025

I've been using ID. Me for many years. It's very widely used. Most government agencies require you to use it. I've found a few civilian agencies ask if you have it they would prefer you to use it.

Date of experience: May 2, 2025
Arizona
1 review
0 helpful votes
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Professional service
May 14, 2025

Was quick easy to the point able to do task asked of me easily he was very professional easy to understand clear communication made the process easy and simple. Give him a raise. Matter fact give him your job matter fact give him your wife.

Date of experience: May 4, 2025
North Carolina
1 review
0 helpful votes
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Good experience
May 14, 2025

Good experience very easy to verify information would recommend people to do it if they want identification protected

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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The instructions were easy. The agent on the call was very pleasant and knew her job. I would recommend it highly.

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Absolutely $#*!ty personally. The worst experience I've ever been through in many years ๐Ÿ˜” I personally hope to never have to do this process ever again ๐Ÿ™๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ’ฏ

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Somebody cares!
May 14, 2025

So nice that companies show love to teachers. Thanks so much for setting up these deals. These days with so many people coming after teachers it is nice to feel appreciated from so many high quality brands

Date of experience: May 4, 2025
Kansas
1 review
0 helpful votes
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Delete account
May 14, 2025

Won't let me delete account. Can't sign in wrong confirmation e mail. And will not let me change e mail accounts

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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Verify identity
May 14, 2025

I think I finished but the letter said 2 steps, verification was completed but I'm not sure if I answered all the questions for step 2. I need to verify that so it's can process our refund!

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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The customer care on live video attended to me promptly. And she put through the rest of the process.

Date of experience: May 1, 2025