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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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Edd link excellent
May 15, 2025

Edd computer application web site was awesome experience make it easy for any that uses link that pretty explanatory

Date of experience: May 4, 2025
Massachusetts
1 review
0 helpful votes
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Seekers3418
May 15, 2025

Great job made simpler and safey is a must to all personal information and to all government agencies

Date of experience: May 4, 2025
Hawaii
1 review
0 helpful votes
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My social securityaccount has worked for years. WHY was it necessary to spend time and money for the 2 new systems. I can't even get signed into my account anymore. Can't get a person. Have held for days; all day long to get disconnected! Am not even allowed the 'privilege' to go stand in line all day to see a human. Don't know who owns the company that landed the contract to send people in circles... yeah

Date of experience: May 2, 2025
Georgia
1 review
0 helpful votes
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Long Time User
May 15, 2025

I've been using ID. Me for many years. It's very widely used. Most government agencies require you to use it. I've found a few civilian agencies ask if you have it they would prefer you to use it.

Date of experience: May 2, 2025
Arizona
1 review
0 helpful votes
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Professional service
May 14, 2025

Was quick easy to the point able to do task asked of me easily he was very professional easy to understand clear communication made the process easy and simple. Give him a raise. Matter fact give him your job matter fact give him your wife.

Date of experience: May 4, 2025
North Carolina
1 review
0 helpful votes
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Good experience
May 14, 2025

Good experience very easy to verify information would recommend people to do it if they want identification protected

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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The instructions were easy. The agent on the call was very pleasant and knew her job. I would recommend it highly.

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Absolutely $#*!ty personally. The worst experience I've ever been through in many years 😔 I personally hope to never have to do this process ever again 🙏👎👎💯

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Somebody cares!
May 14, 2025

So nice that companies show love to teachers. Thanks so much for setting up these deals. These days with so many people coming after teachers it is nice to feel appreciated from so many high quality brands

Date of experience: May 4, 2025
Kansas
1 review
0 helpful votes
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Delete account
May 14, 2025

Won't let me delete account. Can't sign in wrong confirmation e mail. And will not let me change e mail accounts

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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Verify identity
May 14, 2025

I think I finished but the letter said 2 steps, verification was completed but I'm not sure if I answered all the questions for step 2. I need to verify that so it's can process our refund!

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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The customer care on live video attended to me promptly. And she put through the rest of the process.

Date of experience: May 1, 2025
Florida
1 review
0 helpful votes
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ID.me is awesome! Streamlining identity verification and group discounts makes online life so much easier. Thank you for a secure and convenient platform

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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Easy As Pie
May 14, 2025

Again, signing up w/IDme was as simple as possible. Nothing complicated w/the process at all. All life's scenarios should be so easy!

Date of experience: May 4, 2025
New York
1 review
0 helpful votes
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Facil de usar
May 14, 2025

Mi experiencing fue total mente agradable todos los pasos son claros a seguir sin ningun tipo de inconvenientes la recomiendo ID.me

Date of experience: May 4, 2025
Pennsylvania
1 review
0 helpful votes
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Was very easy to do
May 14, 2025

Person was kind and knew what I needed. I could understand her instructions. And it took less then 20 minutes to complete.

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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Tax return
May 14, 2025

My experience was very great when I finally got to do the video chat with talks agent and get all my stuff figured out it was great

Date of experience: May 4, 2025
Arizona
1 review
0 helpful votes
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Good security
May 14, 2025

I liked the multiple ways to retrieve information.such as the 4-5personal questions, if i would like paperless mailand text options.

Date of experience: May 4, 2025
New York
1 review
0 helpful votes
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Exelente todo la comunicación fue rápida y precisa y confío en que mis datos estarán bien seguros la recomiendo en verdad para que hagan sus cosas

Date of experience: May 4, 2025
Indiana
1 review
0 helpful votes
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I am 78 and had to go to local VA to get help in applying. I do not do well on smart phones which is required to apply.

Date of experience: April 30, 2025