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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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So nice that companies show love to teachers. Thanks so much for setting up these deals. These days with so many people coming after teachers it is nice to feel appreciated from so many high quality brands
Won't let me delete account. Can't sign in wrong confirmation e mail. And will not let me change e mail accounts
I think I finished but the letter said 2 steps, verification was completed but I'm not sure if I answered all the questions for step 2. I need to verify that so it's can process our refund!
The customer care on live video attended to me promptly. And she put through the rest of the process.
ID.me is awesome! Streamlining identity verification and group discounts makes online life so much easier. Thank you for a secure and convenient platform
Again, signing up w/IDme was as simple as possible. Nothing complicated w/the process at all. All life's scenarios should be so easy!
Mi experiencing fue total mente agradable todos los pasos son claros a seguir sin ningun tipo de inconvenientes la recomiendo ID.me
Person was kind and knew what I needed. I could understand her instructions. And it took less then 20 minutes to complete.
My experience was very great when I finally got to do the video chat with talks agent and get all my stuff figured out it was great
I liked the multiple ways to retrieve information.such as the 4-5personal questions, if i would like paperless mailand text options.
Exelente todo la comunicación fue rápida y precisa y confío en que mis datos estarán bien seguros la recomiendo en verdad para que hagan sus cosas
I am 78 and had to go to local VA to get help in applying. I do not do well on smart phones which is required to apply.
Answered questions about my identity to prove it is me. Then talked to an agent face to face for last verification. T here is NO mistake here about my identity so less possible scam.
I had an amazing experience, with ID mean they help me and my situation thank you I think other people should take the chance and go to ID me now that's enough
I tried to do myself for 2 weeks and only when I have a video call with a agent I can make it, always thank you very much IRS people for your help!
After months of fighting with non friendly identification procedures, redundancies and illogical failures, I went SAILING with ID.me! Don't waste your time with anything but ID.me.
So far it seems to be safe to use. The person was polite and professional. Although after uploading my IDs I had to speak to someone so they could verify. It made the process seem more secure and safe to use. Thank you so much for that.
Seemed easy. Not sure why the vender didn't have my correct information for discount. This experience question is starting to waste my time.
It was a great experience using and verifying my iD.me I would love to experience more of it and I want to be able to keep using the website and see my yearly earnings and compare what was a good year for me
The entire process was incredibly frustrating and poorly handled. From start to finish, it was a mess—my documents weren't accepted, and I couldn't verify my identity even with a valid passport and social security number. The "fraud prevention" measures are excessive, unreasonable, and frankly terrible. What bank includes social security numbers on a bank statements?— expecting that is absurd. On top of everything, the website's functional design was an absolute nightmare. I had to jump through endless, malfunctioning hoops—switching between browsers, opening tabs that often didn't even load, and constantly bouncing between my phone and computer just to get basic tasks done. It was chaotic, broken, and completely user-hostile.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members