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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Person was kind and knew what I needed. I could understand her instructions. And it took less then 20 minutes to complete.
My experience was very great when I finally got to do the video chat with talks agent and get all my stuff figured out it was great
I liked the multiple ways to retrieve information.such as the 4-5personal questions, if i would like paperless mailand text options.
Exelente todo la comunicación fue rápida y precisa y confío en que mis datos estarán bien seguros la recomiendo en verdad para que hagan sus cosas
I am 78 and had to go to local VA to get help in applying. I do not do well on smart phones which is required to apply.
Answered questions about my identity to prove it is me. Then talked to an agent face to face for last verification. T here is NO mistake here about my identity so less possible scam.
I had an amazing experience, with ID mean they help me and my situation thank you I think other people should take the chance and go to ID me now that's enough
I tried to do myself for 2 weeks and only when I have a video call with a agent I can make it, always thank you very much IRS people for your help!
After months of fighting with non friendly identification procedures, redundancies and illogical failures, I went SAILING with ID.me! Don't waste your time with anything but ID.me.
So far it seems to be safe to use. The person was polite and professional. Although after uploading my IDs I had to speak to someone so they could verify. It made the process seem more secure and safe to use. Thank you so much for that.
Seemed easy. Not sure why the vender didn't have my correct information for discount. This experience question is starting to waste my time.
It was a great experience using and verifying my iD.me I would love to experience more of it and I want to be able to keep using the website and see my yearly earnings and compare what was a good year for me
The entire process was incredibly frustrating and poorly handled. From start to finish, it was a mess—my documents weren't accepted, and I couldn't verify my identity even with a valid passport and social security number. The "fraud prevention" measures are excessive, unreasonable, and frankly terrible. What bank includes social security numbers on a bank statements?— expecting that is absurd. On top of everything, the website's functional design was an absolute nightmare. I had to jump through endless, malfunctioning hoops—switching between browsers, opening tabs that often didn't even load, and constantly bouncing between my phone and computer just to get basic tasks done. It was chaotic, broken, and completely user-hostile.
Eazy very insightful and positively accurate can't beat it go for it Mandy look I'm not going to do a hundred f****** words just to make you happy
Better than before. Faster process. Helpful information. Easy process. Good experience. A lot of help
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I'm tired to donate my hair so much fun with you have a student who is this guy p
He's hung over the place and maintenance guy is this ro
Everything quite easy to understand, and the experience of speaking with a real person was very gratifying.
This process saved me an appointment with a local office. With having the proper documentation it was easy to navigate with the agents help explaining what I needed to do. I'm thankful of how easy it was.
Es fácil y los agentes son muy amables te ayudan y explican de la mejor manera, todo fue muy fácil, el detalle es que a veces puede ser muy tardado pero se comprende que somos personas esperando
I have been using ID.me to help verify my veteran status to obtain veteran discounts on sites saving lots of money. I've used it for Oakley, Home Depot, & Lowes to name a few. It has also simplified the process of getting set up with the VA. It's been a great help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members