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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Seemed easy. Not sure why the vender didn't have my correct information for discount. This experience question is starting to waste my time.
It was a great experience using and verifying my iD.me I would love to experience more of it and I want to be able to keep using the website and see my yearly earnings and compare what was a good year for me
The entire process was incredibly frustrating and poorly handled. From start to finish, it was a mess—my documents weren't accepted, and I couldn't verify my identity even with a valid passport and social security number. The "fraud prevention" measures are excessive, unreasonable, and frankly terrible. What bank includes social security numbers on a bank statements?— expecting that is absurd. On top of everything, the website's functional design was an absolute nightmare. I had to jump through endless, malfunctioning hoops—switching between browsers, opening tabs that often didn't even load, and constantly bouncing between my phone and computer just to get basic tasks done. It was chaotic, broken, and completely user-hostile.
Eazy very insightful and positively accurate can't beat it go for it Mandy look I'm not going to do a hundred f****** words just to make you happy
Better than before. Faster process. Helpful information. Easy process. Good experience. A lot of help
Blah
I'm tired to donate my hair so much fun with you have a student who is this guy p
He's hung over the place and maintenance guy is this ro
Everything quite easy to understand, and the experience of speaking with a real person was very gratifying.
This process saved me an appointment with a local office. With having the proper documentation it was easy to navigate with the agents help explaining what I needed to do. I'm thankful of how easy it was.
Es fácil y los agentes son muy amables te ayudan y explican de la mejor manera, todo fue muy fácil, el detalle es que a veces puede ser muy tardado pero se comprende que somos personas esperando
I have been using ID.me to help verify my veteran status to obtain veteran discounts on sites saving lots of money. I've used it for Oakley, Home Depot, & Lowes to name a few. It has also simplified the process of getting set up with the VA. It's been a great help!
This this app is really hard to use especially when you're trying to log onto it. Sometimes it won't exceptyour photos. You gotta resend them then you gotta change your password. I guess it just has a hard time recognizing passwords. I don't know.
Todo estuvo muy bien, estuvo complicado al principio pero luego resultó bien finalmente. Un poco complicado, porque no sé mucho de computación y cosas online se me hace difícil pero bueno al fin lo logré. Muchas gracias, es una buena herramienta para acceder a los récord y mirar todo la información posible
I like the detailed instructions and the application was very user friendly. The application explained in detail how to take the photos, do the video and would guide you along. I never knew I could pay the IRS online!
Easy and I believe it is safe data Want to know wherey taxes are! But I believe it is safe selfie was easy verifying who I was
I regularly log in on ID.ME to check out the latest on state and federal websites as well as shopping opportunities.
My experience with the registration process was not at all difficult. The directions were quite clear and not confusing. The process was longer than I expected but not complicated.
It was horrible. The process jumped all over the place. It was so confusing. There must be a better way of doing this.
Got stuck in a loop for a whole day, no customer service number for help, tried again the next day no problem took about 3 minutes
I received a letter from the IRS regarding my tax return. The letter directed me to go to the IRS website. Use the ID me login if I had one and answer a question. That was madness. I went through all the steps, but reached an error code when I went in Under my preestablished account. The second time I went in, I scanned the QR code in the letter and it did take me down a different path, but eventually, I got back to the same place, which was an error code saying that I couldn't get in any further so I felt like I never got past signing in However, later, I check my email and saw that I did in fact verify myself because I wasn't sure whether I had even successfully verified myself because the error code didn't really explain what the error in fact was so then I had to invest a bit more time. Going to a different IRS website Which either directed me to go back down the path of ID me or just wait and see whether my return was coming, so it was completely a ridiculous jaunt through madness and gave me a headache. I hated it every single part of it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members