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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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BO
1 review
0 helpful votes
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Súper seguro
May 15, 2025

Excelente, buen trato, fácil de operar y muy amigable, seguro y confiable. También la entrevista facilita la comprensión y la solución

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Trustworthy
May 15, 2025

Easy to use. Secure and fast to respond. An overall, very, user friendly experience.
This app was directly responsible for helping me gain assistance with food and benefits. After I became homeless suddenly. For 2 miserable years

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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Safe and secure
May 15, 2025

Excellent no problems convenient an fast Safe and easy, helpful, I love it It's as simple as 1 2 3. I would recommend this to anyone for safety precautions.

Date of experience: May 5, 2025
Illinois
1 review
0 helpful votes
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Good fixing
May 15, 2025

Good job fixing problems it was easy fast and quick never knew how easy it was too use I love if me,...

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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Make it easier then it was
May 15, 2025

Hard to log on and get verification I would recommend to make it easier because people that have disabilities that can't read or spell. Have a very hard time understanding a lot of the.

Date of experience: May 5, 2025
Washington
1 review
0 helpful votes
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Uploading trick
May 15, 2025

When trying to upload a driver's license on a smart phone, do NOT choose 'camera" or " video." Take front & back photos of license or other ID ahead of time to download into your phone camera's picture storage & then select the "media" icon for uploading the ID photos, avoiding ID.me's messaging that it cannot find its own website.

Date of experience: May 5, 2025
Kentucky
1 review
0 helpful votes
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IRS service
May 15, 2025

ID me is a great service when compared to searching all the Federal govt sites and choices. But there is still an issue with limited issues/choices offered. I have a fraud issue to report to the IRS. There was no way to choose or suggest a subject not offered on the site. I still ended up going to the internet and searching for required forms to file with the IRS. But for what it offers it is very useful.

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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Easy procces
May 15, 2025

Creating an ID.me.account to have my identity verified was so easy. They provided me with a PIN or Code for me to provide it to the Social Security representative that was going to help me.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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ID.me helps
May 15, 2025

I'm excited because following easy steps, I could get a free ticket to enter to Sea World and take a guess.

Date of experience: May 2, 2025
West Virginia
1 review
0 helpful votes
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Amazing & satisfying
May 15, 2025

This is such an amazing thing for people because it's save and secure.love the idea.me it's easy to do nothing hard about it. Taking the photos wasn't hard either like most u have to keep taking your pictures over and over but with this it was on first try.

Date of experience: May 5, 2025
Chile
1 review
0 helpful votes
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Easy and fast
May 15, 2025

The process was very clear, short and fast. It helped me solving my problem. I felt kind of nervous at some point but the agent who called me was very patient and kind. Good experience.

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Great site
May 15, 2025

Go to place to get things done quickly. It quick and easy to upload documents and to do the selfie. Just make sure ur hair is done lol

Date of experience: May 5, 2025
Pennsylvania
1 review
0 helpful votes
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ID the IDme
May 15, 2025

Laborious but worth it. The idea of biometrics is excellent, and I wish is used at the voting booth.

Date of experience: May 5, 2025
Missouri
1 review
0 helpful votes
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Accessing my accounts
May 15, 2025

Easy access to my IRS and social security accounts. ID me makes it easier to log onto my accounts. No hassles logging in.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Unemployment
May 15, 2025

Friendly, nice helpful Dave helped me finish everything I needed to accomplish. I would definitely recommend it to somebody else and tell everybody how easy it was and how helpful it was.

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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If you can help me, please help me I need to login. I'm gonna do my payment.please help me if you can help me

Date of experience: May 5, 2025
Canada
1 review
0 helpful votes
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Good but complicated
May 15, 2025

Spending to much time to get my docs upload right, however after this the rest was not that bad.
I would like to suggest that it could be a government department dedicated just to help people to sign up, educated people well.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Candy from a Baby
May 15, 2025

Less then 7 minutes to do this and easy to prossed an easy app also my personal Tax man service show me this and is very helpful to do it

Date of experience: May 5, 2025
Brazil
1 review
0 helpful votes
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It worked fine.
May 15, 2025

How was lucky I had a laptop with a funcional webcam, so I could finish the process. I think what would happen If I couldnt use a laptop.The lady who make the video call was very polite and helpfull.

Date of experience: May 5, 2025
Massachusetts
2 reviews
0 helpful votes
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I have used ID.me for several years. Where ID.me is accepted, it reduces the need for multiple IDs or to go through a lengthy ID verification process with a newly visited agency.

Date of experience: May 5, 2025