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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Ok it works for me.
Sorry no more to add
I am busy now go away!
Please quit wasting my time!
Fue una experiencia muy difícil y ala bes fácil por que si tienes mucho tiempo de vivir en tu domicilio sería fácil para la verificaron de tus documentos más que todo por la dirección y las facturas de tu casa y difícil que no tengas mucho tiempo de vivir en un domicilio para la verificación es más costoso por las direcciones cambian
Everything went great.Access to the IRS has been granted. Everything went great.Access to the IRS has been granted.
Lengthy! Nerve wracking! I an unsure about my results as I don't see my photos. I have become suspicious of technology and my safety!
Me enseñaron el valor de tu información personal y la responsabilidad que tiene uno como persona a la hora compartir dicha información
Very good experience and very easy with the questions. The process was completed in a matter of minutes. Thank you.
It was a very easy experience setting up ID me. The app easily walked me through the whole process.
I was having a really hard time signing in to my social security account because I had to change my email. I was a victim of fraud where someone took money out of money bank account, so I tried to sign in with my new email. Impossible. Then I tried my old email address, and I still couldn't gain access to my account. I was really frustrated and that thought: what have I got to lose I will try this process, and it surprised me how simple it was.
My experience was very smooth and very fast. The video call agent was very polite and very friendly with tons of knowledge and experience! The whole process took 10 minutes or less and we were finished.
ID.me was super easy to use. Just fill out your information and provide your documentation and its approved so quickly if you qualify. I never knew about this but, so glad I do now.
First time using or even hearing about ID.me and I really enjoy it. Very trusted and easier access to important information
Why do you keep asking the same questions? How many times do I have to repeat myself? It's a very bad application for the feeble mind.
Quick, painless, and complete. This took me about 5 minutes to complete and you want a 100 word review on it. What exactly would that entail? I already had ID and me from last year.
Hard to tell I couldn't find what I was looking for because I didn't understand it.—————///——/—///—/—-/-
Horrible. I've been using the VA since 2006 and it's been the same experience: a 5 minute appointment - which was made 6 months down the road
I gave it a try, but I'm just trying it out but not sure if it's 24 hours because it wouldn't let me proceed with my search
Can not go to my account many times sign in.
I got my account along time ago, before September 18,2021. I always sign in with Social Security Username. Suddenly the SSA asked me Create an account id.me. After that, I can not going to my account id.me. So I can not access Social Security Service.
No one to ask questions. Now I have to delete my entire account and wait 7 days to set it up again and I still won't have answers to fix the mistake that I made.
Phone verification seems to fail if you don't have a contract with a service provider or perhaps it's not in your name and this probably happens to a lot of people. Texting a code should be good enough which is done as well. This failure will cause the user to have to video chat with an agent which could and did fail as well and maybe the user doesn't have a web cam. The agent instructed me to use zoom after the browser application failed. That worked, but what if you don't have a web cam? You may be able to use your phone? All of this trouble because of the failed phone verification. The phone verification is a terrible idea and whoever thought of it is an idiot that clearly didn't think of the different circumstances in which the process could go wrong. Also, not everyone has a cell phone. It's the worst idea. A good software engineer would have recognized the problems that users would encounter with this method. The problems translate to lost revenue. You should terminate the individual who developed this process and hire someone who is competent. They probably lied on their resume.You could save money if verification worked properly and not have to hire agents to do the process manually. Another possibility is that you want to cause this trouble to discourage users from completing the process? The verification mechanisms were not carefully planned and thought out.
Went to the post office did everything to verify my identity and I still cannot log on even though the email said that I have been identified. I have no one to help me there is no one available to help to fix this issue. I am still not able to log onto my account.
Courteous informative, knowledge, precise information given listen to my request gave me good information where I could complete my task in a timely matter it was able to connect with the veterans administration
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members