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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very fast and easy the to use the i. D me, all question is clear and ill undertand, specialy sound is good from the agent with video call to verify and confirm my identity.
Only allowed me the initial access. Once you log out it does not allow access, not recognizing user name or password.
Website hard to navigate and certain scrolls will not even work this was a headache terrible I hated it
The photos wouldn't load (I didn't realize that it required a 5-minute upload process before the Continue button would unlock). The video selfie kept telling me that an unexplained error had occurred. The entire process took over an hour. The user interface was totally unhelpful. I gave up and went for a video call with an agent.
This should be the number 1 trusted site for SSA needs! Login was flawless and this site is easy to na.
I feel like it's a total scam! I don't trust the way this whole event went down. Please lose my information.
I had to log onto my IRS account to get some information that I needed for my return. ID me made this process very easy to access my account after I linked it to my irs account. The process is simple an ID.me guides you through it. Thank you ID.me
La amabilidad de el personal buena atención y apoyo en la empresa excelente mas no se puede pedir lo máximo el personal
My experience was very quick and easy the agent that I got, communicated very well and he made the process easy and quick.
So smooth, easy and intuitive. Not what I expected from a government process. This is an excellent service.
My experience left me to obvious choice to not agree, except maybe a phone call, which wouldn't have been any more comforting. But following directions, it was quick and easy to get this done.
I was suprised that this worked so seamlessly and was able to make my online purchase. Thanks for the genius's that invented this way of saying hello.
I didn't have any problems going through the interview.
Everything went smoothly Showing my documents and proving my identity verification didn't have to be presented twice. Preparation was previously notified before the video interview call
It is very easy to navigate and safe. I have used this several times. I have never had any issues and all my information is secure and safe.
It just was not complicated it walked me through the process I'm not good with complicated procedure and they made it easy
Very user friendly, website works great! Everything uploaded and went smoothly! Only took a few minutes!
Fue muy fácil para mí y lo mejor rápido! Lo utilice y fue muy cómodo, seguro, y relajado! Lo recomiendo para todos!
Not much to say I a real time escape and time still stands still for no one in the mind of a simple minded person meaning a simple life is the lane of obtaining security
It's was easy and understandable. Also it has other ways of helping you out in what your needing help in.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members