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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great staff. Great service. Easy instructions to fulo, staff always there to help you when you need help.
Thay answer all the questions you need
Easy instructions video call, short weating time.
Just after completing the personal identification portion of the process, I stepped away from the computer due to household necessity, only to return to an error message telling me that it was necessary to start over. I logged back in and immediately found myself back in the correct next step in the recovery process. Expecting to have to start over, I was pleasently surprised.
Using id.me was a game changer for me. It provided a secure and reliable way to verify my identity online, which made it much easier to access important benefits and services when I needed them most. I would definitely to anyone needing fast and secure access to government or health related services.
This was a whole new thing for me. I had taken a selfie before so that went OK. But getting my drivers license so it could be read took a few tries. Once you've read the instructions trust that you can do it! It's taking the photo's and the selfie then watching how fast it downloads. Quite the experience!
Good service. Would tell a friend and family members. I will use the service again in the future. ID.me works and has great people behind the phones that will help out.
This whole process was a pain in the butt! I already have a DOD ID card that lets me navigate several government websites. The IRS should be one of them.
👌👌👌. Very helpful.The agent was very nice, kind, skilled and most impotantly very caring.Keep it up :)
Very calm, one of a kind, very nice. It's all good and I'm looking forward to help me anyway you can.
This is kind of like stepping off the plane in Vietnam. Just man up and do it. Arthur LeVan I had noting else to say then and I have nothing else to say now.
Awful and abysmal too. This is just another way to waste valuable time more than i have already. I have zero time to squander teaching you how to run your business. Pay me to learn
Incompetence Did all the steps-
No results Called Stanley 1-800 #~ no results Spent hour or more next day on chat with Stanley- no results
Muy buena App muy sencilla y además muy fácil de utilizar 👍, además muy recomendada para subir información personal...
Quick and trustworthy. Recognized by many agencies and companies that I access on a regular basis. Central location of discount profile is maintained.
Very pleasant and it was easy to verify my ID and is a good way to be able to log into ssa.gov they were very pleasant to speak to and they helped me out and the interview the video call was quick and easy
Fue fácil realizar el cuestionario Para poder registrarme y descargar los documentos y su menú esta disponible en muchos idiomas
This was Refreshing for me, it gave meaning purpose and motivation. To know that the System that is being used is geared towards those of us who are struggling with what's going on within the system!
The process was easy to do, it showed how to do every step. It also showed future access to the website and all of the future steps
I started to open an ID.me acct but got stymied at uploading the documents. I finished the process to get access to my SSA account.
I had used my phone to take images of documents, but could not return to the original Tab. I thought I had messed up again. But when I went back to my laptop, it had received & verified my documents. It didn't tell me to return to the laptop - just to "original Tab". It was confusing & frustrating.
El tiempo de espera fue largo y tardado, hay represrntantes que pueden ayudarte con tu verufucacion en español
Muy rápido todo el proceso excelente atención me ayudaron en español lo cual me fue de gran ayuda para poder seguir con mi proceso
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