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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Sure it's a must to do security check in but ID.me works with everyone that is established by the FEDERAL GOVERNMENT & safeguards our information from potentially on & offline risks of being hacked or identity theft victims of the digital underground and black market perpetrators. It's safe and helpful in safekeeping all your sensitive information with their services.
Verification was easy, completion and redirect back to site requesting the verification to start with never completed.
Experiences confortante y angustiosa porq no abre rápido la videollamada demoro 3 horas para abrir la videollamada pero fue tan rápido la consulta 10 minutos
Very satisfied with learning how to do new things but this one is hard I don't know what else to say
Excellent gracias por el servicio. Un poco tedioso el proceso pero espero se alla solucionado todo. Nsjsjdjwdjswlsxmmqmxnqndnqlzkwmsknxenqsmhwfccr je cancelan dios ama ama ama ama ama ama ama
They can't even handle basic image recognition, their UI/UX is awful and their approach to design is to throw a bunch of useless buzzwords that don't reflect what they're actually doing. They said "everything is fine and validated!" And then said it failed, 6 times, and locked me out of my own account preventing me from access my own medical records. I am a developer myself and let me tell you: if someone can't handle basic UI and design there is no way in hell I'm trusting them with something like security. So if this company can't handle UI and design why should anyone trust them to secure their information?
I opened my Id.me account for my IRS taxes and it was very simple to get set up. I like how secure my data is and the log in is safe.
Was easy to setup ID thru website. Spoke with live agent for verification of ID and SSN.
I would recommend setting up via this website for future tax returns.
It was great service! Thank-you!……………it was a good video call but I did need to do the verification twice for no reason other than that it wea great Thank you for your service I hope this feedback is great too!
I had a good experience with this I just hope I don't have no trouble with it like I did with Login. Gov I am getting my codes on my phone
When I needed help I was assisted right away with video chat when I was having trouble le verifying my ID. I was very grateful for the assistance. Thank you
This program is poorly designed, difficult to acces all the steps you have to repeat the photography and video steps several times. Through the process you get the feeling that is a scam and you do it because you need the money of your tax return. Why is a private company recording ALL your data? Why do you need face recognition? Who has access to this information?
The representative was very courteous & walked me through the process, it is a very innovative way to secure your personal account.
NO DIRECTIONS ON HOW TO UPLOAD, PROCEDURE TO GO STEP BY STEP. NO HUMAN HELP, PHONE NUMBERS. WHY AFTER I GOT MILITARY SERVICE ESTABLISHED THEY WANT MORE AND MORE INFO NOTHING WAS COMPLETED JUST THAT. HAD MY DAUGHTER GET TO THAT POINT AND NOW HAVE NO CLUE WHAT ELSE TO COMPLY WITH SO I CAN ACCESS MY VA BENEFITS SITE. THEY DONT HAVE ANYPLACE TO COMPLETE THE INFO FROM ONE SITE TO THE OTHER.
I love to use it this website. A lot safeir and more convenience to use it! Highly RECOMMENDED! Whoever first time user don't hesitate to signed up! You are safe!^__^
Can't get access to my documentsItried at least 6 times, finally got kicked off site and never did get access to the document that I really need asap
Couldn't find what I need, it's hard to navigate the site and get what you need, I'm disabled with a very bad brain injury
My experience was awesome very quick process very easy most importantly the survey was well worth it being able to share this experience is definitely my pleasure
I had an awesome experience with IDME. The person was very kind, very professional, and she made me feel calm as she took me through the process. She had a soft voice; she was extremely courteous. Her voice and directions were very clear and easy to follow. I think the best thing is that if I ever need it again, now they know who I am, and I should not have any problems now.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members