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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The system was helpful easy in quick and my experience was great I would definitely tell a friend that have a account to use
Everything on their site to help me set up a source to identify to other sites. It is reliable and very easy to do.
Great experience with everything. Thank you and have a great day. Ill be back soon PS enjoy life and stay blessed!
Although I didn't like the load time for the ID, after that everything went smoothly I was a little nervous about the video part but the agent made it very quick and easy he made me feel at ease.
Easier that I thought. I have problems downloading things on media from my phone. Haven't dealt with this kind of stuff on my phone too often, it was great!
Accomplised the sign in task easily. The web and instuctions are very easy to navigate. I would recommend this service wholeheartedly.
Great service for identity verification with IRS and SSA. My agent was great and super friendly! I would recommend this service to anyone. The credit bureaus should use it!
Good to have I was tell my friend and family I enjoyed my friend was telling me about it that's how I end up again loading it myself
The process was confusing and instructions did not always align with what they said would happen. Seems like instructions were written assuming one would be using a phone to go thru the process and not any other type of device.
Took me some time but it was relatively easy, they asked for a lot of things several times and didn't accept the documents at first, but after the call that was pretty short they accepted them and verified my identity
I created an account and password and it won't let me sign into my account. 100 more characters... 100 more characters. 100 more characters
Excelente comunicaciĆ³n siempre ante ta tiene mucha paciencia...
A software that provides beneficial services to all citizens, help cover necessary living expenses, a great software.
It was not that easy for me but I thank you for being patient with me and I hope I never have to do it again
Fast safe and professional very easy to use and customer support is very good and very helpful. Thank you
Excellent. Very good service and experience. I would recommend to others. Very polite and understanding of the individual and their situation.
I gathered the documentation, completed the form and uploaded the documents. It was really easy and straightforward.
Easiest way to check you Gov accounts without hours on the phone or having to try and visit an office.
Would not link with GDOL without Human help. It took GDOL to email to get any Human help and then it was emails only. Never telling my what the issue was.
I use it to access SSA all the time it works great I highly recommend it, I recommend it to friends and family all the time, it's a great tool and it's easy to recover your identity with the face recognition feature
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members